Analyzing Work and Measuring Performance

Question 1

Criterion measure*

Answer 1

1.) An indicator of success.

Question 2

Criterion measure example

Answer 2

1. ) Supervisor’s ratings of a job performance, assembly workers’ output, defined as the daily number of acceptable units produced.
2. ) Stanford-Binet IQ test scores used as a criterion in evaluating the validity of a new test of intelligence.

Question 3

Criterion contamination*

Answer 3

The inclusion of irrelevant content in a measure of success.

Question 4

Criterion contamination example

Answer 4

Measures of a salesperson’s performance include rated enthusiasm at meetings.

Question 5

Criterion deficiency

Answer 5

Failure to include essential content in a measure of success (criterion measure).

Question 6

Job

Answer 6

• Position in an organization, consisting of a set of tasks for one person.
• Occupation, or category of positions with the same name and similar descriptions.

Question 7

Job analysis*

Answer 7

Systemic description of the elements of a work role, tasks, activities, working conditions, performance requirements

Question 8

Job analysis example

Answer 8

Interviewing supervisors and firefighters about key firefighting skills and duties, and task performance requirements.

Question 9

Performance*

Answer 9

Extent to which work processes, products, meet expectations of those who receive or review them.

Question 10

Objective Performance Measure

Answer 10

Verifiable count of the results of work.

Question 11

Turnover*

Answer 11

Rate at which employees of an organization leave their jobs, traditionally measured as a percentage of the workforce lost and replaced per year.

Question 12

Turnover example

Answer 12

The U.S. Dept. of Labor, in the Bureau of Labor Statistics, reports for the year ending August in 2006 an overall average of national, voluntary turnover rate of 23% and a highest turnover in the Accomodation and Food Services Sector at 52%.

Question 13

Workplace deviance*

Answer 13

Counter-normative or counter-productive behavior at work.

Question 14

Workplace deviance example

Answer 14

Sabotage, theft, violence.

Question 15

Criterion deficiency example

Answer 15

A measure of retail sales performance that omits customer returns.