Performance Rating Flashcards
360* Feedback
combined evaluatios of individual performance by the full circle of counterparts: peers, customers suppliers, supervisors, supervisees (if any), and others.
Bias (in performance ratings)
Directional distortion in results of measurement or evaluation, reflecting factors unrelated to the target attribute.
Feedback
Information received from other people about what to keep and what to change/ timely knowledge on the results of performance./ Extent to which job activities give timely information about performance.
Graphic Rating Scale
Series of performance categories on a continuum, from which a rater makes an evaluation by selecting one category.
Halo Effect
In an evaluating multiple dimensions or facets,a tendency to assign consistently high or low ratings across dimensions, even those not directly expereinced
Halo Effect Example
After a candidate at an assessment center presents a poorly prepared report, a rater gives low ratings on presentation skills, teamwork, leadership, and other dimensions.
Performance Management
Process in an organization in which supervisors work with supervisees to clarify work responsibilities,, specify, appropriate metrics, expectations, and work goals, review performance, characterize work practices that produce current performance, identify specific ways to improve, and establish future goals for performance and development, including education and training.
Performance
Extent to which work processes, products, and/or services meet expectations of those who receive or review them.
Sources of Bias in Performance Ratings
Halo, leniency, severity, primacy, recency, similarity, ageism, racism, sexism.
360 Feedback example
FedEx managers receive performance feedback ratings and comments on their performance annually from supervisors, peers, some customers, and supervisees.
Graphic rating scale example
Evaluating a police officer’s overall performance on a 5-step scale (Likert Scale, like the pain scale at the doctors’).
Performance Example
Ford transmission assembly team completed and tested their assigned week;s quota of transmissions on time and within managers’ expectations for quality.
