Work Design

Question 1

Critical Incident Technique

Answer 1

Asking via interview or questionnaire for descriptions of specific events that illustrate successful and inadequate job performance or job satisfaction.

Question 2

Job Characteristics Model**

Answer 2

1.) Key job characteristics -> critical psychological states -> desirable work outcomes and stronger connections in people with high “growth need strength.”

Question 3

Job Characteristics**

Answer 3

Skill variety
Task significance
Task identity
Autonomy
Feedback

Mnenomic device: STTAF (Staff)

Question 4

Job Demands-Resources Model 1st

Answer 4

Job resources:

• Promote engagement
• Gain salience with increasing job demands
• Augment the association of engagement and performance.
• Add to “personal resources”

Mnemonic device: PGAA (PGA)

Question 5

Job Resources

Answer 5

• Physical, social, or organizational aspects of work roles that reduce job demands or their physiological or psychological costs.
• Also aid in achieving work-related goals, and/or stimulate personal learning or development of skills and knowledge.

Question 6

Moderator Variable*

Answer 6

Factor that defines conditions under which the relationship between 2/more variables differ(s).

Question 7

Workspace

Answer 7

Work-station assigned exclusively to one worker.

Question 8

Moderator variable example

Answer 8

Relationship of job satisfaction and quitting varies with availability of jobs: With low availability, they are unrelated; with high availability quitting correlates inversely with job satisfaction; job availability is a moderator.

Question 9

Personal Resources

Answer 9

Motivation
Work competencies 
Job knowledge and skills
Self-efficacy 
Positive self-evaluations
Supportive non-work relationships

*Mnenomic device: MoWing Just KickS my ass and is Positively Stressful.

Question 10

Job Demands-Resources Model 2nd

Answer 10

Employee engagement fosters:

• Performance
• Job-crafting = more job resources = enhanced engagement.

Question 11

Job Demands-Resources Model 3rd

Answer 11

Job resources:

• Reduce stress and strain from job demands
• Reduce the relationship between job demands with strain and burnout.

Question 12

Job crafting

Answer 12

Proactive role change.

Question 13

Job Resources examples

Answer 13

Learning opportunities
Autonomy/job control
Skill variety
Supportive co-worker relationships

Mnemonic device: “LASS”

Question 14

Workstation

Answer 14

A physical area designed to accommodate work by one person, potentially used by several different individuals.