Windows OS Issues

Question 1

Frequent shutdowns

Answer 1

For frequent shutdowns, the recommended remediation is to update, rollback, or reinstall the driver:

Example: Right-click the Start icon to activate the context menu, and select Computer Management, and then select Device Manager.

Question 2

Blue screen of death

Answer 2

The blue screen of death (BSOD) typically is due to software that’s damaged or has issues, isn’t installed correctly, or is simply getting old or not compatible with your system, you should:

Check logs:
Example: Right-click the Start icon to activate the context menu, and then select Event Viewer.

Update or roll back drivers.
Repair your Windows installation:
Example: Boot to Windows 10 Installation Media > Repair your computer > Troubleshoot > System Restore.

Roll back updates:
Example: Boot to Windows 10 Installation Media > Repair your computer > Troubleshoot > Uninstall

Question 3

Sluggish performance

Answer 3

If your system just isn’t performing as expected:

Verify requirements.
Add resources.
Reboot.

Question 4

Boot problems

Answer 4

If you have problems booting your system, use or check the:

System File Checker.
System Configuration (msconfig).
Advanced Startup Options > Startup Repair.

Question 5

Services not starting

Answer 5

If services aren’t working correctly, you should:

Check your configurationn.
Restart them.
Example: Print Spooler via services.msc.

Question 6

Applications crashing

Answer 6

If your applications are hanging or crashing, you should:

Uninstall, reinstall, or update them.
Example: Settings > Apps > Apps and features.
Example: Control Panel > Programs > Programs and Features.

Question 7

Low memory warnings

Answer 7

If you receive low-memory warnings, you must add resources to mitigate the issue.

Question 8

USB controller resource warnings

Answer 8

If you receive warnings about your universal serial bus (USB) controller resources, you should:

Reinstall your USB controllers.
Example: Enter devmgmt.msc in the Search field.