PC Security Issues Flashcards
What to do when a user is unable to access the network?
Check network connection settings
Settings > Network and Internet > Change adapter options > Right click the ethernet Icon > Choose Status
If you get desktop alerts what should you do?
Check anti-malware software
Settings > Update & Security > Windows Security > Open Windows Security
What to do if you get false alerts regarding antivirus protection?
Create exceptions - you can allow some exceptions to what the antivirus detects if you are sure that it is not a threat. Be careful!
What to do if you find altered system or personal files?
Restore files from backup via File History
Example 1: Settings > Update & Security > Backup > Backup files using File History > + Add Drive
Example 2: Settings > Update & Security > Backup > Backup files using File History > More Options
What to do if you get Unwanted notifications within the OS?
Check Event Viewer for potential issues
Example: Right-Click on the Start Icon > Event Viewer > Windows Logs
Configure notification settings
Example: Settings > Update & Security > Windows Security > Open Windows Security > Settings > Notifications > Manage Notifications
What to do if you get OS update failures?
Verify network connections
Check for incorrect Windows Update Settings
Example: Settings > Update & Security > Windows Update
Check drive space
Example: Launch File Explorer > This PC > Right-click Local Disk C: > Choose Properties
Free up drive space
Example:Launch File Explorer > This PC > Right-click Local Disk C: > Disk Cleanup
What to do if you have browser-related symptoms?
Random/frequent pop-ups
-Browser uninstall/reinstall
-Browser reset
Example: Launch Microsoft Edge from Taskbar > Ellipse > Settings > Reset Settings
-Redirection
Enable App & Browser control in Windows Security
Example: Settings > Update & Security > Windows Security > Open Windows Security >App and Browser Control
