Mobile OS and Application Issues

Question 1

Applications that fail to launch

Answer 1

If an application fails to launch, check whether:

It’s disabled.
The correct permissions are granted or blocked.

Question 2

Application permission types

Answer 2

These are particular to Android devices:

All the time (Location only).
Allow only while using the app.
Ask every time.
Don’t Allow (Blocks all app permissions).

Question 3

Applications that fail to close

Answer 3

If an application fails to close, you can force stop it by selecting the Settings icon, selecting Apps, and then selecting View all apps. Scroll to the applicable app, and then select ** Force Stop**.

Question 4

Applications that crash

Answer 4

If an application crashes, you can:

Clear its cache. Example: Select the Settings icon, select Apps, and then select View all apps. Scroll to the applicable app, select Storage & cache, and then select Clear Data.
Uninstall and reinstall it. Example: Select the Settings icon, select Apps, and then select View all apps. Scroll to the applicable app, and then select Uninstall.

Question 5

Applications that fail to update

Answer 5

If an application fails to update, check its network connections and your account credentials.

Question 6

Applications that are slow to respond

Answer 6

If an application is slow to respond:

Shutdown hibernated apps.
Example: Select the stacked icon at the bottom of the display, and then select Close all.

Question 7

Operating system fails to update

Answer 7

If your operating system (OS) fails to update:

Check your network connections. Example: Select the Settings icon, select Wi-Fi, and then check the details of the connection.
Check the mobile data settings. Example: Swipe down from the top of the screen, and then select the mobile data icon.
Restart the update process.

Question 8

Battery-life issues

Answer 8

If you think the device has battery issues:

Replace the AC adapter.
Repair the charging port.
Dim the screen.
Enable power saving. Example: Swipe down from the top of the screen, and then swipe right and select Battery Saver.

Question 9

Random reboots

Answer 9

If the device is randomly restarting:

Check for potential damage.
Uninstall recently installed applications.
Perform a factory reset.

Question 10

Connectivity issues

Answer 10

If you think connectivity issues are occurring, check:

Connection settings.
Bluetooth. Example: Select the Settings icon, and then select Bluetooth.
The Wi-Fi connection. Example: Select the Settings icon, select Wi-Fi, and then check the details of the connection.
Near-field communication (NFC).
AirDrop.