Welcome to ServiceNow Flashcards
What is the primary way to interact with applications, records, and data in a ServiceNow instance?
Next Experience Unified Navigation
T or F? There are no additional licensing costs associated with the Employee Center.
TRUE
T or F? Employee Center is for Internal employee use only?
TRUE
T or F? Service Portal can be used by both internal and external employees?
TRUE
What are the 4 workflows?
IT/Customer/Creator/Employee (ICCE)
Which ServiceNow Platform interface improves employee productivity and is a platform for communication, engagement, and content experiences?
Employee Center
The top part of the landing page is called? (The are with logo, all, favorites, global asearch, home, workspaces help, etc.)
Unified navigation header
The ‘Home’ link on the unified navigation header is also known as the?
Contextual App Pill
The maximum number of items displayed in your ‘History’ tab is?
30
What is not saved in your ‘History’ tab?
UI Pages and non-standard interfaces
A suite of tools displayed in a single-pane view that help resolve customer problems and provide answers to questions they may have is called?
A workspace
Displays records from a table in the Platform?
A List
Rows in a list view represent?
A record
Each column in a list view represents?
One field in a record
Displays fields from one record, where users can view and edit the record data
A Form
Preference allow you to configure what 3 things?
Accessibility, display, and notifications
The hamburger icon is really called what?
Context Menu
The hamburger icon on a form is referred to as what?
Additional Actions
If the view is anything other than the Default view, the view name appears how? Fomat?
The view name appears in brackets beside the table list title (ex. Incidents View: Mobile).
How can you tell that you have a personalized list view?
A dot will appear on the gear icon. Or, hover over the icon and “Update Personalized List” will appear.
What are the 3 components that make up a filter condition?
Field, Operator, and Value (FOV)
Are tabs considered a Related List. True or False?
TRUE
A formatter is what?
Is an element used to display information that is not a field on a record. Ex: worknotes and past activities
Away to view related data about the selected record that may not display on the form?
Related links
In the Personalized Form area can you hide manadatory fields? T or F?
FALSE
How would you select which fields on a form you want to display?
Select Personalize Form
Any record that can be assigned to or completed by a user in ServiceNow
A Task
Which feature facilitates synchronous collaboration within one record?
User Presence
Which tab would you use to communicate to stakeholders and document activities through the task’s lifecycle?
Notes tab
Which tab in the Report Designer allows you to group data by a specific field(s)?
Configure tab
What are the two options to distribute a report?
Add to Dashboard and Export to PDF
What is Common Services Data Model (CSDM)?
A framework for the CMDB
Where do you go to create a new table?
Table & Columns and Tables modules
Can a custom table be a base table?
Yes
