Ch1: Work Experience

Question 1

The ServiceNow Platform is (Pick one): aPaas or aSaaP

Answer 1

aPaas (Application platform as a service)

Question 2

Everything is ServiceNow is a record in a table? T or F

Answer 2

TRUE

Question 3

The impersonator role can be assigned to a user to allow impersonation of other euse, excluding _______, for testing purposes.

Answer 3

Admins

Question 4

User records are in which table?

Answer 4

[sys_user] table

Question 5

A group is represented by a record in which table?

Answer 5

[sus_user_group] table

Question 6

What is a role?

Answer 6

Used to define access at the application, module, and/or ACL

Question 7

T or F! A role can have other roles within it?

Answer 7

TRUE

Question 8

Roles can be found in which table?

Answer 8

[sys_user_role] table

Question 9

You can delete roles that are assigned to the group from a user record? T or F

Answer 9

False - You have to remove the user from the group

Question 10

Users without any role premissions can still log in to ServiceNow and access common actions? Yes or No

Answer 10

Yes - These are referred to as self-service users

Question 11

Insert and Stay’ does what?

Answer 11

Simillar to ‘Insert’ but it will bring you to the form view of the duplicate record created.

Question 12

‘Insert’ does what?

Answer 12

Creates a duplicate record of the current record and will take you back to the list view.

Question 13

A red circle around your banner image with a small eye symbol means?

Answer 13

You are impersonating

Question 14

A field with an asterisk means?

Answer 14

Mandatory field

Question 15

Refrence fileds have what icon to the the right?

Answer 15

A magnifier icon

Question 16

What is a ‘Service Offering’?

Answer 16

Services that a user can request to help perform their job.

Question 17

When on a form and you which to save, what are the 2 ways to do this action?

Answer 17

1) Right click the form header or 2) select the Addictional Actions menu to save

Question 18

On the ‘Notes tab’ what should you do if you only have Work Notes present?

Answer 18

Click the ‘Show all journal fields’ icon

Question 19

T or F “The additional Comments” field is visiable to the customer?

Answer 19

True - No cuss word!

Question 20

Where are work notes recorded?

Answer 20

Activity stream

Question 21

Can ‘Related lists’ be on the form as tabs? Yes or No

Answer 21

Yes - These are referred to as self-service users

Question 22

My Groups Work’ includes?

Answer 22

Any work assigned to a group(s) you are a member of but have NOT been assigned to a specific person

Question 23

On the Employee Center Portal header, what would you select to find your requests and incidents that you have submitted?

Answer 23

“My Requests”

Question 24

What are the three components of the Now Platform® User Interface?

Answer 24

1. Banner Frame
2. Application Navigator
3. Content Frame

Question 25

What are the components of the Application Navigator?

Answer 25

1. All applications
2. Favorites
3. Your history
4. Filter navigator

Question 26

What are the different interfaces for accessing a ServiceNow instance?

Answer 26

1. Now Platform® User Interface
2. Service Portal
3. Now Mobile App