Ch1: Work Experience Flashcards
The ServiceNow Platform is (Pick one): aPaas or aSaaP
aPaas (Application platform as a service)
Everything is ServiceNow is a record in a table? T or F
TRUE
The impersonator role can be assigned to a user to allow impersonation of other euse, excluding _______, for testing purposes.
Admins
User records are in which table?
[sys_user] table
A group is represented by a record in which table?
[sus_user_group] table
What is a role?
Used to define access at the application, module, and/or ACL
T or F! A role can have other roles within it?
TRUE
Roles can be found in which table?
[sys_user_role] table
You can delete roles that are assigned to the group from a user record? T or F
False - You have to remove the user from the group
Users without any role premissions can still log in to ServiceNow and access common actions? Yes or No
Yes - These are referred to as self-service users
Insert and Stay’ does what?
Simillar to ‘Insert’ but it will bring you to the form view of the duplicate record created.
‘Insert’ does what?
Creates a duplicate record of the current record and will take you back to the list view.
A red circle around your banner image with a small eye symbol means?
You are impersonating
A field with an asterisk means?
Mandatory field
Refrence fileds have what icon to the the right?
A magnifier icon
What is a ‘Service Offering’?
Services that a user can request to help perform their job.
When on a form and you which to save, what are the 2 ways to do this action?
1) Right click the form header or 2) select the Addictional Actions menu to save
On the ‘Notes tab’ what should you do if you only have Work Notes present?
Click the ‘Show all journal fields’ icon
T or F “The additional Comments” field is visiable to the customer?
True - No cuss word!
Where are work notes recorded?
Activity stream
Can ‘Related lists’ be on the form as tabs? Yes or No
Yes - These are referred to as self-service users
My Groups Work’ includes?
Any work assigned to a group(s) you are a member of but have NOT been assigned to a specific person
On the Employee Center Portal header, what would you select to find your requests and incidents that you have submitted?
“My Requests”
What are the three components of the Now Platform® User Interface?
- Banner Frame
- Application Navigator
- Content Frame
What are the components of the Application Navigator?
- All applications
- Favorites
- Your history
- Filter navigator
What are the different interfaces for accessing a ServiceNow instance?
- Now Platform® User Interface
- Service Portal
- Now Mobile App
