CH7: Enhancement for Testing

Question 1

What programming language is used within ServiceNow?

Answer 1

JavaScript

Question 2

Which type of scripts run on the browser?

Answer 2

Client-side scripts: UI Policies and
Client Scripts

Question 3

Which script runs when a record is displayed, inserted, updated, deleted, or when a table is queried?

Answer 3

Business Rule

Question 4

Does a business rule run on the client side or the server side?

Answer 4

Server

Question 5

What attributes of a field can a UI Policy Action change on a form?

Answer 5

1. Mandatory
2. Visible/Hidden
3. Read Only

Question 6

What provides additional functionality within an instance?

Answer 6

Plugins

Question 7

UI Policies execute on the client or server side?

Answer 7

Client

Question 8

What triggers a notification?

Answer 8

Business rules

Question 9

What updates a parent incident when a child incident is updated?

Answer 9

Business rules

Question 10

What makes pop-up messages appear?

Answer 10

Client scripts

Question 11

What changes values in a field in response to another field being updated?

Answer 11

Client scripts

Question 12

What enforce mandatory fields as well as read only fields? (Even in the list view)

Answer 12

Data Policy

Question 13

Client side refers to which? Web browser or SN database

Answer 13

Web browser Note: Remember SN is aPaaS. The browser is the client.

Question 14

Once a UI Policy is saved what determines what happens on a form?

Answer 14

Policy Actions Ex: Setting a field as mandatory or read only

Question 15

What is the purpose of a data policy?

Answer 15

To standardize data across all ServiceNow applications

Note: Data policies do not enforce security, they manage data integrity

Question 16

T or F Client scripts make real time changes to the appearance of the UI, especially forms?

Answer 16

TRUE

Question 17

An _____ ___ is a group of configuration changes that can be moved from one instance to another.

Answer 17

Update Set

Question 18

T or F An update set is not an XML file?

Answer 18

FALSE, an update set is XML

Question 19

Is data captured in an update set? Y or N

Answer 19

No

Question 20

A typical process of retrieving update sets includes what 3 steps?

Answer 20

1. Retrieve
2. Preview
3. Commit

Question 21

T or F Scotty and Trevor are amazing for entering all these flash cards for you?

Answer 21

TRUE Both are good looking too!