Ch2: ServiceNow Platform Flashcards
A (n) ________ is a set of installed applications on a ServiceNow instance before any configuration or customization has been done.
Baseline implementation
A (n) ________ is a copy of a ServiceNow enviornment that is specific to a customer.
Instance
A ____ instance is where personas such as implementers test their changes before moving to production.
Test
A ___ instance is where personas such as admins and implementers configure and build applications.
Development
True or false: A large percentage of our customers host their instance on-site at their location.
False - this is rare
True or false: ServiceNow instances are generally “multi-tenant”, meaning they are shared with other customers.
False - they are “single-tenant”.
True or false: A non-production instance is where employees do their work and support their organizations.
False - Prod
Each customer organization receives a minimum of how many instances of ServiceNow?
Two
True or false: Configurations within an instance can primarily be done without code.
TRUE
True or false: Customizations within an instance can primarily be done without code.
FALSE
What allows a customer to package up changes (configurations & customizations) and move them into production?
Update Sets
True or false: In certain situatons, creating tables can cause additional licensing charges to a customer?
TRUE
Applications or Plug-ins: Only available through the ServiceNow store.
Applications
Applications or Plug-ins: Exclusively developed by ServiceNow.
Plugins
Applications or Plug-ins: Can be either custom application scope, or in ‘Global’
Plugins
Applications or Plug-ins: Usually larger bundles with lots of features.
Applications
True or false: You must have a valid license to use specific ServiceNow applications.
TRUE
______________ protects applications by identifying and restricting access to application files and data.
Application Scoping
_____________ provide additional optional functionality within a ServiceNow instance, like applications, workspaces, and demo data.
Plugins
True or false: Some plugins include demo data which are sample records designed to illustrate plugin features for common use cases.
TRUE
How can you explore an application before purchasing?
Use a personal developer instance OR use a non-prod instance.
Applications and application features can or cannot be activated via plugins on the ServiceNow store?
Can
If you cannot find a plugin by searching for the name or ID, can you request it from ServiceNow store?
Yes
