Ch6: Enable Productivity

Question 1

__________ , prepared on an ad-hoc basis, show results by allowing users to view and analyze ServiceNow Data.

Answer 1

Reports

Question 2

Run predefined reports or create new custom reports with the _____________.

Answer 2

Report Designer

Question 3

True or False: ServiceNow reports are not interactive, and users with access cannot drill down into the report gauges to view and manipulate underlying data.

Answer 3

FALSE

Question 4

Report Designer features four sections which provide reporting configuration options. Which of these is not one of the 4? Data, Type, Schedule, Configure, and Style.

Answer 4

Schedule

Question 5

Report Designer Config Options: Providing a name for the report, as well as selecting the source from where your data comes from.

Answer 5

Data

Question 6

Report Designer Config Options: Selecing the visualization of your report by choosing a report type.

Answer 6

Type

Question 7

Report Designer Config Options: Do things like group the data by a specific field(s) and run calculations against the data.

Answer 7

Configure

Question 8

Report Designer Config Options: Adjust the look of your report, from coloring to titles, as well as making adjustments to the report legend.

Answer 8

Style

Question 9

True or False: System tables are, by default, restricted from the reporting module.

Answer 9

TRUE

Question 10

____ provide an easy way to categorize, flag, and locate records.

Answer 10

Tags

Question 11

True or False: If you have an administrator role, you can configure and manage all tags, even tags created by other users.

Answer 11

TRUE

Question 12

______________ allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement.

Answer 12

Performance Analytics (PA)

Question 13

True or False: Unlike running a report in the Platform, developing and using an analytics solution is an ongoing and iterative process that users can improve over time.

Answer 13

TRUE

Question 14

Performance Analytics Architecture: A saved view of an indicator or breakdown is a _____.

Answer 14

Widget

Question 15

Performance Analytics Architecture: An indicator source that calculates scores is a _______.

Answer 15

Table

Question 16

Performance Analytics Architecture: Recurring jobs taking data snapshots are ________.

Answer 16

Data Collectors

Question 17

Performance Analytics Architecture: Custom arrangements of widgets are __________.

Answer 17

Dashboards

Question 18

True or False: Reporting and Performance Analytics are the same application and address the same use cases.

Answer 18

False - Reporting and PA are two distinct applications that address different use cases and are complementary to each other.

Question 19

___________ enable you to display multiple PA’s, reports, and other widgets on a single screen.

Answer 19

Dashboards

Question 20

True or False: Dashboards may be responsive or nonresponsive, with nonresponsive dashboards limiting who can create, view, and edit them.

Answer 20

TRUE

Question 21

_________ can be triggered by events in the platform and require no scripting knowledge.

Answer 21

Notifications

Question 22

Notifications can occur through all of the following methods, EXCEPT: Email, Pop-up, SMS, Meeting Invitation

Answer 22

Pop-up

Question 23

True or False: Customers tend to overdo e-mail notifications.

Answer 23

TRUE

Question 24

True or False: Customers generally do not get overwhelmed and confused by the number of different notifications.

Answer 24

FALSE

Question 25

True or False: Customers generall specify requirements for caller-facing notifications too late into implementation.

Answer 25

TRUE

Question 26

True or False: Creating notifications allows administrators to specify: When to send, who receives, and what content is in the notification.

Answer 26

TRUE

Question 27

____________ allow users to be informed of various activity occuring in the platform, whether it directly relates to them or not.

Answer 27

Subscriptions

Question 28

Notifications to __________ are particularly useful when critical events require immedate attention and waiting for an email notification to be accessed is too slow.

Answer 28

SMS Devices

Question 29

True or False: To ensure certain notifications cannot be unsubscribed, “Force Delivery” and “Mandatory” fields can be applied.

Answer 29

TRUE

Question 30

____________ uses machine learning algorithims to set field values during record creation.

Answer 30

Predictive Intelligence

Question 31

True or False: The Predictive Intelligence functionality does not require multiple plugins.

Answer 31

FALSE

Question 32

The ___________ gives you the power to leverage and manage generative AI-powered features across the ServiceNow Platform.

Answer 32

Now Assist Admin Console

Question 33

Using _______, agents can have real-time collaboration with others based around a Workspace task-based or interaction based record.

Answer 33

Sidebar

Question 34

What should you consider when exporting a report to PDF and sharing the exported file?

Answer 34

Information may be obsolete, and access control is not enforced on exported data.

Question 35

What can trigger a notification?

Answer 35

Record inserted or updated, event is fired, or a script.

Question 36

What are the three ways of sharing a report with other people in the organization?

Answer 36

Scheduled email, Export to PDF, and Publish