Ch3: Applications for Business

Question 1

A list dispays?

Answer 1

A set of records from a table

Question 2

In the list view, each row represents what?

Answer 2

1 field

Question 3

In the list view, each column represents what?

Answer 3

1 record

Question 4

How can a user dispay the same list or form in multiple ways?

Answer 4

List Control Menu (hamburger) > View

Question 5

How are context menus accessed?

Answer 5

1. Selecting List Controls
2. Right clicking the list header (In a row’s cell)
3. Right clicking Column Header

Question 6

A filter has what 3 components?

Answer 6

FOV
1. Filter
2. Operator
3. Value

Question 7

Filter conditions are reviewed where?

Answer 7

Bread crums

Question 8

In List Layout. If a field is not avail on a given record what can you use to find?

Answer 8

Dot-walk technique

Question 9

What 2 roles grant permissions to add/remove columns ,etc?

Answer 9

1. Admin and,
2. personalize_list roles

Question 10

An admin makes updates to a gloab list view but you are not able to see those changes. Why? Bonus: How do you correct?

Answer 10

You have customized your personal list view
Bonus) Choose ‘Reset to Column Defaults’

Question 11

Dot-walking gathers information from a series of tables through?

Answer 11

Reference fileds

Question 12

Where are the 2 locations you can create a new module?

Answer 12

1. Click the ‘New’ button on a current application record
2. Select ‘Modules’ in the filter navigator

Question 13

Context Menus provide?

Answer 13

Different levels of controls for a given list view

Question 14

Tables contain?

Answer 14

Records

Question 15

Records contain?

Answer 15

Fields

Question 16

Fields contain?

Answer 16

Data

Question 17

What contains the definitions for every field from all tables in a ServiceNow instance?

Answer 17

System Dictionary

Question 18

T or F You can dot-walk to a field when using Form Design?

Answer 18

False, Form Layout is where you can dot-walk in the List Collector

Question 19

What do you call an element used to display information that is not a field in the record?

Answer 19

A formatter
Ex: The Activity Stream is a formatter

Question 20

Templates allow form field to be populated automatically? T or F

Answer 20

TRUE

Question 21

What can be applied to a table list to isolate a subset of the data?

Answer 21

Filters

Question 22

What can be used to categorize, flag, and locate records?

Answer 22

Tags

Question 23

What are the three different types of context menus in a list view?

Answer 23

List, Column, and Record

Question 24

What defines which fields appear in a list and the order of said fields?

Answer 24

View

Question 25

Which field type displays information from another table?

Answer 25

Reference

Question 26

What are the three main components of Form Design?

Answer 26

1. Page Header
2. Field Navigator
3. Form Layout