Ch4: Tables, Records, and Fields Flashcards
__________ , prepared on an ad-hoc basis, show results by allowing users to view and analyze ServiceNow Data.
Reports
Run predefined reports or create new custom reports with the _____________.
Report Designer
True or False: ServiceNow reports are not interactive, and users with access cannot drill down into the report gauges to view and manipulate underlying data.
FALSE
Report Designer features four sections which provide reporting configuration options. Which of these is not one of the 4? Data, Type, Schedule, Configure, and Style.
Schedule
Report Designer Config Options: Providing a name for the report, as well as selecting the source from where your data comes from.
Data
Report Designer Config Options: Selecing the visualization of your report by choosing a report type.
Type
Report Designer Config Options: Do things like group the data by a specific field(s) and run calculations against the data.
Configure
Report Designer Config Options: Adjust the look of your report, from coloring to titles, as well as making adjustments to the report legend.
Style
True or False: System tables are, by default, restricted from the reporting module.
TRUE
____ provide an easy way to categorize, flag, and locate records.
Tags
True or False: If you have an administrator role, you can configure and manage all tags, even tags created by other users.
TRUE
______________ allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement.
Performance Analytics (PA)
True or False: Unlike running a report in the Platform, developing and using an analytics solution is an ongoing and iterative process that users can improve over time.
TRUE
Performance Analytics Architecture: A saved view of an indicator or breakdown is a _____.
Widget
Performance Analytics Architecture: An indicator source that calculates scores is a _______.
Table
Performance Analytics Architecture: Recurring jobs taking data snapshots are ________.
Data Collectors
Performance Analytics Architecture: Custom arrangements of widgets are __________.
Dashboards
True or False: Reporting and Performance Analytics are the same application and address the same use cases.
False - Reporting and PA are two distinct applications that address different use cases and are complementary to each other.
___________ enable you to display multiple PA’s, reports, and other widgets on a single screen.
Dashboards
True or False: Dashboards may be responsive or nonresponsive, with nonresponsive dashboards limiting who can create, view, and edit them.
TRUE
_________ can be triggered by events in the platform and require no scripting knowledge.
Notifications
Notifications can occur through all of the following methods, EXCEPT: Email, Pop-up, SMS, Meeting Invitation
Pop-up
True or False: Customers tend to overdo e-mail notifications.
TRUE
True or False: Customers generally do not get overwhelmed and confused by the number of different notifications.
FALSE
True or False: Customers generall specify requirements for caller-facing notifications too late into implementation.
TRUE
True or False: Creating notifications allows administrators to specify: When to send, who receives, and what content is in the notification.
TRUE
____________ allow users to be informed of various activity occuring in the platform, whether it directly relates to them or not.
Subscriptions
Notifications to __________ are particularly useful when critical events require immedate attention and waiting for an email notification to be accessed is too slow.
SMS Devices
True or False: To ensure certain notifications cannot be unsubscribed, “Force Delivery” and “Mandatory” fields can be applied.
TRUE
____________ uses machine learning algorithims to set field values during record creation.
Predictive Intelligence
True or False: The Predictive Intelligence functionality does not require multiple plugins.
FALSE
The ___________ gives you the power to leverage and manage generative AI-powered features across the ServiceNow Platform.
Now Assist Admin Console
Using _______, agents can have real-time collaboration with others based around a Workspace task-based or interaction based record.
Sidebar
What should you consider when exporting a report to PDF and sharing the exported file?
Information may be obsolete, and access control is not enforced on exported data.
What can trigger a notification?
Record inserted or updated, event is fired, or a script.
What are the three ways of sharing a report with other people in the organization?
Scheduled email, Export to PDF, and Publish
