Ch4: Tables, Records, and Fields Flashcards

1
Q

__________ , prepared on an ad-hoc basis, show results by allowing users to view and analyze ServiceNow Data.

A

Reports

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2
Q

Run predefined reports or create new custom reports with the _____________.

A

Report Designer

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3
Q

True or False: ServiceNow reports are not interactive, and users with access cannot drill down into the report gauges to view and manipulate underlying data.

A

FALSE

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4
Q

Report Designer features four sections which provide reporting configuration options. Which of these is not one of the 4? Data, Type, Schedule, Configure, and Style.

A

Schedule

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5
Q

Report Designer Config Options: Providing a name for the report, as well as selecting the source from where your data comes from.

A

Data

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6
Q

Report Designer Config Options: Selecing the visualization of your report by choosing a report type.

A

Type

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7
Q

Report Designer Config Options: Do things like group the data by a specific field(s) and run calculations against the data.

A

Configure

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8
Q

Report Designer Config Options: Adjust the look of your report, from coloring to titles, as well as making adjustments to the report legend.

A

Style

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9
Q

True or False: System tables are, by default, restricted from the reporting module.

A

TRUE

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10
Q

____ provide an easy way to categorize, flag, and locate records.

A

Tags

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11
Q

True or False: If you have an administrator role, you can configure and manage all tags, even tags created by other users.

A

TRUE

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12
Q

______________ allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement.

A

Performance Analytics (PA)

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13
Q

True or False: Unlike running a report in the Platform, developing and using an analytics solution is an ongoing and iterative process that users can improve over time.

A

TRUE

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14
Q

Performance Analytics Architecture: A saved view of an indicator or breakdown is a _____.

A

Widget

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15
Q

Performance Analytics Architecture: An indicator source that calculates scores is a _______.

A

Table

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16
Q

Performance Analytics Architecture: Recurring jobs taking data snapshots are ________.

A

Data Collectors

17
Q

Performance Analytics Architecture: Custom arrangements of widgets are __________.

A

Dashboards

18
Q

True or False: Reporting and Performance Analytics are the same application and address the same use cases.

A

False - Reporting and PA are two distinct applications that address different use cases and are complementary to each other.

19
Q

___________ enable you to display multiple PA’s, reports, and other widgets on a single screen.

A

Dashboards

20
Q

True or False: Dashboards may be responsive or nonresponsive, with nonresponsive dashboards limiting who can create, view, and edit them.

A

TRUE

21
Q

_________ can be triggered by events in the platform and require no scripting knowledge.

A

Notifications

22
Q

Notifications can occur through all of the following methods, EXCEPT: Email, Pop-up, SMS, Meeting Invitation

A

Pop-up

23
Q

True or False: Customers tend to overdo e-mail notifications.

A

TRUE

24
Q

True or False: Customers generally do not get overwhelmed and confused by the number of different notifications.

A

FALSE

25
Q

True or False: Customers generall specify requirements for caller-facing notifications too late into implementation.

A

TRUE

26
Q

True or False: Creating notifications allows administrators to specify: When to send, who receives, and what content is in the notification.

A

TRUE

27
Q

____________ allow users to be informed of various activity occuring in the platform, whether it directly relates to them or not.

A

Subscriptions

28
Q

Notifications to __________ are particularly useful when critical events require immedate attention and waiting for an email notification to be accessed is too slow.

A

SMS Devices

29
Q

True or False: To ensure certain notifications cannot be unsubscribed, “Force Delivery” and “Mandatory” fields can be applied.

A

TRUE

30
Q

____________ uses machine learning algorithims to set field values during record creation.

A

Predictive Intelligence

31
Q

True or False: The Predictive Intelligence functionality does not require multiple plugins.

A

FALSE

32
Q

The ___________ gives you the power to leverage and manage generative AI-powered features across the ServiceNow Platform.

A

Now Assist Admin Console

33
Q

Using _______, agents can have real-time collaboration with others based around a Workspace task-based or interaction based record.

A

Sidebar

34
Q

What should you consider when exporting a report to PDF and sharing the exported file?

A

Information may be obsolete, and access control is not enforced on exported data.

35
Q

What can trigger a notification?

A

Record inserted or updated, event is fired, or a script.

36
Q

What are the three ways of sharing a report with other people in the organization?

A

Scheduled email, Export to PDF, and Publish