Week One Flashcards
Receiver
The person who decodes the message
Sender
The person who encodes the message for delivery
Message
The information that is encoded during a conversation
Noise
Physical and physiological interference that can impact on how accurately a message is sent or received
Context
The overarching physical or psychological environment that guides how a message will be interpreted.
What are two meanings a word can hold?
Denotative
Connotative
Denotative
The objective dictionary definition of a word
Connotative
The subject meaning of the word, impacted upon personality, past experience, context or personal circumstances
Other-orientated
A perspective that is taken during communication where your focus is on the needs or wants of the other person and not on your own needs or wants
When taking on the ‘listening’ role in a conversation in a healthcare context, what is important to ensure?
Maintain role as listener
Active listening
A form of listening where the listener makes verbal and non verbal contributions to the conversation with the intention of understanding the speakers message
Passive listening
Hearing which occurs when you are not really processing what the person is saying and when a response is not usually needed
Define Evaluative (Judgemental) Listening and critical listening
Evaluative listening - Listening in which the receiver fails to hear the intended message of the sender. Listening which includes ‘judging’ of the sender by the listener.
Critical listening - stops and evaluates the information being told without using this information to form unhelpful judgement of the person
Stereotype
Abbreviated or simplified perceptions of people that are often misleading or inaccurate
Filter
Unconscious blocking of parts of a message to only process information that conforms to your point of view; potentially results in biased listening.
What is the development of bias usually affected by?
Experience, who you are as a person, your attachment style, attribution style and culture
Describe the different types of interruptions
Benign - acceptable interruptions
Malignant - rude interruptions, considered disrespectful
Personal agency
The belief that you can successfully manage your environment and hurdles that this environment may present with you
Reflection
The contemplation of your skills as a communicator with the aim of improving the accuracy and effectiveness of this communication
What are the essential elements of effective communication?
Context
Meaning
Other-orientated
Entire Body
What are examples of ineffective communication?
Hearing but not listening Listening while making judgements (stereotyping) Filtering Interrupting Inappropriate advice giving
What does a simple model of communication include?
Message/feedback between a sender and a receiver and sometimes an observer. These messages must be encoded, decoded and interpreted all while there is noise around.
What are the different roles involved with effective communication?
Third person - observer
Second person - receiver
First person - sender
