Week One

Question 0

Receiver

Answer 0

The person who decodes the message

Question 1

Sender

Answer 1

The person who encodes the message for delivery

Question 2

Message

Answer 2

The information that is encoded during a conversation

Question 3

Noise

Answer 3

Physical and physiological interference that can impact on how accurately a message is sent or received

Question 4

Context

Answer 4

The overarching physical or psychological environment that guides how a message will be interpreted.

Question 5

What are two meanings a word can hold?

Answer 5

Denotative

Connotative

Question 6

Denotative

Answer 6

The objective dictionary definition of a word

Question 7

Connotative

Answer 7

The subject meaning of the word, impacted upon personality, past experience, context or personal circumstances

Question 8

Other-orientated

Answer 8

A perspective that is taken during communication where your focus is on the needs or wants of the other person and not on your own needs or wants

Question 9

When taking on the ‘listening’ role in a conversation in a healthcare context, what is important to ensure?

Answer 9

Maintain role as listener

Question 10

Active listening

Answer 10

A form of listening where the listener makes verbal and non verbal contributions to the conversation with the intention of understanding the speakers message

Question 11

Passive listening

Answer 11

Hearing which occurs when you are not really processing what the person is saying and when a response is not usually needed

Question 12

Define Evaluative (Judgemental) Listening and critical listening

Answer 12

Evaluative listening - Listening in which the receiver fails to hear the intended message of the sender. Listening which includes ‘judging’ of the sender by the listener.
Critical listening - stops and evaluates the information being told without using this information to form unhelpful judgement of the person

Question 13

Stereotype

Answer 13

Abbreviated or simplified perceptions of people that are often misleading or inaccurate

Question 14

Filter

Answer 14

Unconscious blocking of parts of a message to only process information that conforms to your point of view; potentially results in biased listening.

Question 15

What is the development of bias usually affected by?

Answer 15

Experience, who you are as a person, your attachment style, attribution style and culture

Question 16

Describe the different types of interruptions

Answer 16

Benign - acceptable interruptions

Malignant - rude interruptions, considered disrespectful

Question 17

Personal agency

Answer 17

The belief that you can successfully manage your environment and hurdles that this environment may present with you

Question 18

Reflection

Answer 18

The contemplation of your skills as a communicator with the aim of improving the accuracy and effectiveness of this communication

Question 19

What are the essential elements of effective communication?

Answer 19

Context
Meaning
Other-orientated
Entire Body

Question 20

What are examples of ineffective communication?

Answer 20

Hearing but not listening
Listening while making judgements (stereotyping)
Filtering
Interrupting 
Inappropriate advice giving

Question 21

What does a simple model of communication include?

Answer 21

Message/feedback between a sender and a receiver and sometimes an observer. These messages must be encoded, decoded and interpreted all while there is noise around.

Question 22

What are the different roles involved with effective communication?

Answer 22

Third person - observer
Second person - receiver
First person - sender