Week Eight Flashcards
Reward power
(A) had the ability to punish (B)
Used as a learning or training tool
5 principles of power
1) power is part of all personal messages
2) power varies from person to person
3) power is frequently used unfairly
4) power follows principle of less interest
5) power has an age, gender and cultural dimension
Legitimate power
(B) believes that (A) has the right to influence or control (B)’s behaviour
Used to gain compliance
Information/persuasion - power
(B) attributes to (A) the ability to communicate effectively
Used to encourage
Expert power
(B) regards (A) as having knowledge
Used to instruct or dictate process
Referent power
(B) wants to be like (A)
Used for persuasion
Coercive power
(A) has the ability to punish (B)
Used to force one’s will
What skills can be used to provide equal power in a group?
Coalitions - temporary alliances increase relative power
Defiance - purposeful noncompliance
Resistance - ambiguous noncompliance
What is interpersonal conflict?
A disagreement between connected individuals who each want something that is incomparable with what the other wants
What are the 4 types of conflict?
Pseudo conflict
Fact conflict
Value conflict
Ego conflict - look up these!!!
What are the 5 conflict resolution styles?
Forcing/competing Withdrawing Accommodating Compromising Collaborating
Conflict resolution style - forcing/competing
High personal goals - low personal relationship goals
A style of resolving conflict that disrespects the other persons right and threatens the into acting according to your wishes - results in a “you lose, I win” situation
Conflict resolution style - withdrawing
Low personal goals - low personal relationship goals
A style of resolving conflict where you physically or psychologically remove yourself form the conflict - results in “you lose, I lose” situation
Conflict resolution style - accommodating
Low personal goals - High personal relationship goals
A style of conflict resolution where you give up on your own needs and agree with the other person in a effort to end the conflict - results in “you win I lose” situation
Conflict resolution style - compromising
Value personal and relationship goals equally
A style of resolving conflict where both parties negotiate to give up some of their wants in order to reach an agreement - results in “you lose I lose” situation
Conflict resolution style - collaborating
High personal goals - High personal relationship goals
A style of resolving conflict where both parties solve their disagreement to identify a solution that satisfies the needs of both parties - results in “I win you win” situation
Evaluative mediation
Focused on providing the parties with an evaluation of their case and directing them toward settlement
Facilitation mediation
Facilitates the conversation
Biased mediation
Enter conflict with specific biases in favour of one part or another
Mediation/Arbitration
Begins as mediation, however if this fails, the mediator becomes an arbiter
Transformative mediation
Conflict as a crisis in communication
Not seeking resolution rather communication
What are the different stages of mediation?
Intake - parties meet individually with the mediator Opening statements Agenda setting Exploration Negotiation Decision
Mediation communication skills
1) Active listening - rapport building, open questions, verbal and non-verbal encourages
2) Acknowledgement - reflecting content and feeling, empathy
3) Reframing - definition, metaphoric, paradigm
4) Questions
5) Summarising
