Week 7 - conflict management

Question 1

Define coflict and the conflict process model

Answer 1

one party perceives its interests are being opposed by another party.

Process:

• Sources of conflict:
• Conflict perceptions & emotion
• Manifest conflict
• Conflict outcome - evln, pros/cons

Question 2

List the positive and negative aspects of conflict

Answer 2

Pros - improves:
Decisions
Responsiveness
Cohesion

Cons - 
Waste
Productivity
Politics
Dissatisfaction
Cohesion

Question 3

Define the emerging view of conflicit - constructive and realtional conflict and strategies to minimise the level or relational conflict.

Answer 3

Constructive conflict - conflict focused

Relationship conflict - adversary focused

Strategies to reduce relational conflict:

• EI
• Cohesion
• supportive culture

Question 4

List the 6 sources of conflict

DIISCA

Answer 4

• Differentiation
• Incompatible goals
• Interdependance
• Scarce resources
• Communication problems
• Amibiguous rules

Question 5

List the 5 approaches to handling conflict

PFAYC

Answer 5

• problems solving
• forcing
• avoiding
• yielding
• compromise

Question 6

List the structural ways to manage conflict

SCIDRR

Answer 6

Superordinate goals
Comms & understanding
Interdependance
Differentiation
Resources
Rules & procedures

Question 7

List the types of 3rd party conflict resolution

AIM

Answer 7

Arbitration
Inquisition
Mediation

Question 8

Define negotation and the bargaining zone model of negotation

Answer 8

Negotiation: parties attempt to resolve differences by redefining the terms of their interdependence

Bargaining: each party moves along a continuum from opposite directions with an area of potential overlap called the bargaining zone

Question 9

List strategies for claiming value (we win)

Answer 9

Prepare & set goals
Know your BATNA (best alt to negotiated agreement)
Manage time
Manage first offer & concession

Question 10

List strategies for creating value (both parties win)

Answer 10

Gather info
Discover the other’s priorities through offer and concession
Build the relationship

Question 11

List situational influences on negotiations

Answer 11

Location
Physical setting
Audience