Week 10 - Communication Flashcards
Define communication and it’s importance in the organisation.
CLEPD
process by which information is transmitted and understood between two or more people.
Encourages: • co-ordination • learning, • employee well-being. • persuasion, • decision making,
Describe a model of communication.
Forming – encoding - transmitting – receiving– decoding then
Feedback – encoding– trasnsmitting– decoding - understanding
Effective communication occurs when the sender’s thoughts are transmitted to and understood by the intended receiver. List influences on this:
- Comms channel proficiency
- Similar Codebooks
- Shared mental models of context
- Experience at encoding messsages
Two main types of communication channels are verbal (anything with words) and nonverbal (anything else). Discuss the pros & cons of email.
Email the most popular
Benefits: • Quick • Asynchronous • Detailed • Searchable
Problems:
• Reduces politeness & respect
• inefficient medium for communicating the a
• information overload.
Discuss the effects of non verbal communication
• Overcomes noise distance
• Gives immediate feedback
• Generally more ambiguous
Automatic & unconscious
Note: emotional contagion – mimicking non verbal behaviour
Preferred communication channel is a function of social acceptance and media richness. Discuss.
Social acceptance: how well the communication medium is approved and supported by the organisation, teams, and individuals.
Media Richness: the amount of data carrying capacity.
• Non routine and ambiguous situations require rich media.
List some barriers to communication
barriers create noise in the communication process, inhibiting the information exchange. Eg • Perception • Language Issues • Jargon • Filtering • Info overload • Cultural difference • Gender differences
3 strategies to improve comms in organisatoins are:
Workspace design
Internet based comms channels
Direct comms with management
Workspace design
• promote communication, avoid distraction
Internet based –
• Online publishing is quock and easy
• Use collaborative efforts to engage e’ees – eg wikis
Direct comms with management
• Conveys deeper meaning
• Quick understanding
• Empathy for employees affected by the big decisions
The grapevine is a legitimate although often competing channel of communication. Discuss
Grapevine • Fast but innacurate • Creates culture • Relieves anxiety • Fulfills the drive to bond • Can also promote anxiety and negativity
