Week 6 - emotions and stress

Question 1

Define emotion

PPB

Answer 1

Physical, psychological & behavioural episodes that create a state of readiness.

Question 2

Define attitudes

BFI

Answer 2

The cluster of beliefs, feelings, and intentions (in parallel with emotion) toward an ‘attitude object’. They are predictive of behaviour.

Question 3

Define Cognitive or emotional dissonance

Answer 3

An inconsistency in beliefs/ feelings/ behavior or emotions.

Question 4

What are display rules?

Answer 4

The expectation we display specific emotions and to hide other emotions within situations.

Question 5

Managing emotions at work required emtional labour, define.

Answer 5

Emotional labour—the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions

Question 6

Define emotional intelligence

Answer 6

The recognition and regulation of emotions in ourselves and in others.

Question 7

Define job satisfaction and the EVLN model which details how employees response to dissatisfaction.

Answer 7

A person’s evaluation of his or her job and work context.

EVLN Model:

1. Exit.
2. Voice.
3. Loyalty
4. Neglect.

Question 8

Define stress - eustress and distress. List examples:

Answer 8

Stress - an adaptive response to a situation that is perceived as challenging or threatening to the person’s well-being.

• Eustress — activating and motivatin people to achieve and adapt.
• Distress— a degree of physiological, psychological, and behavioral deviating from healthy functioning

Harassment
Incivility
Lack of task control
Workload

Question 9

List the 3 states of General Adaptation Syndrome

ARE

Answer 9

Models 3 stages of dealing with stress

• Alarm reaction - activates physiological stress.
• Resistance, activates physical, psychological, and behavioral mechanisms giving an individual more energy and engage coping mechanisms
• Exhaustion – where stress exceeds a persons capacity to deal with it.

Question 10

A major consequence of stress is job burnout, define.

Answer 10

emotional exhaustion, cynicism, and reduced personal accomplishment from prolonged stress.

Question 11

List 5 strategies in managing stress

SPPCS

Answer 11

1. Remove stressor.
2. Remove person
3. Change Stress Perceptions - attitude change
4. Control Stress Consequences - eg exercise
5. Receive Social Support - a buffer