WEEK 6 Flashcards
clinical judgment
the decision made regarding a course of action based on a critical analysis of data when nursing knowledge is applied to a clinical setting
what do sound clinical judgments help ensure?
safe care
high-quality care
client-centered care
communication
transfer of information
Shannon-Weaver communication model (1948)
sender
encoder
channel
decoder
receiver
noise
ABX model (Theodore Newcomb)
message sender
topic
message receiver
David K Berlo’s model
S-M-C-R model
sender
message
channel
reciever
define channel
method of medium used to deliver a message
what are the five levels of communication
emotional
energetic
verbal
auditory
physical
verbal and physical communication in nursing
use therapeutic communication with both verbal and nonverbal communication
auditory communication
what the receiver hears when the sender speaks a message.
included the speed and tone of voice the receiver perceives
emotional communication
A form of communication that expresses feelings and emotions.
energetic communication
The speaker’s presence or vibration that is expressed when communicating.
what are the four models of communication
verbal
nonverbal
electronic
written
verbal communication
commonly refers to oral communication. This mode can occur through face-to-face communications and via telephone
what communication style do baby boomers rely on
verbal to convey messages
nonverbal communication
body language. Actions such as eye contact, facial gestures, posture, and overall appearance send messages to the receiver in addition to what the sender is saying.
example of nonverbal communication
is the nurse placing the computer on wheels between them and the client as they ask questions. This blocks the ability of the nurse to make eye contact with the client, and the client may perceive this as the nurse not being compassionate or empathetic.
electronic communication
This mode includes email, texting, video conferencing, and social media. This technology can allow health care team members to communicate with each other and their clients more efficiently, but also can lead to privacy violations, mistakes from typographic errors, and distractions
written communication
includes electronic communication and can be in the form of a letter, handwritten or typed, or an email or computer-based post.
what does written communication lack?
nonverbal cues that face to face interaction possess, leading some users to view them as detached
what are the four communication styles
aggressive
assertive
passive
passive-aggressive
what is the most effective type of communication styles
assertive, due to its cooperative and straightforward style
passive communication
communication style have developed a pattern to avoid conflict, expressing feelings or opinions, or standing up for themselves when boundaries are crossed
Communication style that does not act or openly express discomfort.
assertive communication
viewed as most effective because they communicate clearly and honestly. They advocate for their opinions, rights, and needs without violating the rights of others.
what is assertive communication fundamental for?
good communication
mental health
healthy relationships
aggressive communication
developed a pattern of expression that is verbally, and sometimes physically, abusive, such as “This is all your fault. I will make you pay.”
uses “you” statements to blame others
passive aggressive communication
appear passive on the surface but are angry deep down
Communication style that finds indirect ways to protest or express unhappiness with a situation.
example of passive aggressive communication style
A nurse using an aggressive communication style might tell a new nurse, “It’s your fault the client fell. You never listen to me.”
nontherapeutic communication
Techniques that hinder communication, such as stating the person is wrong.
therapeutic communication
nurses use listening skills, empathy, and a desire to build a professional relationship with the client to provide holistic and patient-centered care.
therapeutic communication: open-ended questions
Questions that require more than a yes or no answer.
therapeutic communication: restating
A therapeutic communication technique where the receiver summarizes or paraphrase the message back to the sender to ensure understanding.
therapeutic communication: reflection
instead of repeating the client’s message back to them, the nurse attempts to reveal the client’s feelings behind the message.
most used when clients are asking nurses for advice
therapeutic communication: active listening
focusing on the client’s verbal and nonverbal cues
OARS
open-ended questions
affirmations (which are positive comments that help build the receiver’s confidence)
reflective listening
summarizing
TJC: National Patient Safety Goals (NPSG)
Goals designed to focus on client safety, safe and effective delivery of health care, and recommendations to avoid adverse outcomes.
NPSG: Identify Clients Correctly
The goal of identifying clients accurately has two components:
use two client identifiers
ensure that the medication, treatment, procedure, or care is intended for that specific client.
what are some client identifiers
the client’s name, date of birth, designated hospital number, telephone number, or alternative client-specific documentation.
NEED TWO
NPSG: Improve Staff Communication
critical results:
Lab or diagnostic procedure results that are outside the expected reference range and can be life-threatening or potentially fatal if not immediately improved.
NPSG: Use Medications Safely
This is a three-pronged goal:
label all medications, especially before a procedure
decrease the possibility of medication errors with anticoagulant (blood-thinning) medications
establish an accurate and current medications list for the client and have the provider reconcile the list with the new drugs ordered.
Using Medications Safely: Label all Medications
A medication should be discarded if it is found without a label on it, including the date and time it was mixed and the medication name and dose.
The nurse should never assume what the medication is.
Using Medications Safely: Decrease Errors Associated with Anticoagulant Medications
Pharmacists, providers, and nurses should review all of these elements. Clients should be informed of the risks and benefits of the medication, along with any precautions they need to take
Using Medications Safely: Reconcile the Client’s Medications
The process when the physician assesses the current home medications with the newly prescribed drugs. It must be completed on client admission, transfer, or discharge from the hospital.
NPSG: Use Alarms Safely
NPSG promotes using clinical alarm systems in health care settings. These audible alert devices, which are built into medical equipment, are intended to warn health care providers that a potentially serious event may be occurring
examples of clinical alarm systems
bed and chair alarms
feeding and IV infusion pumps
heart monitors
ventilators
NPSG: Prevent HAIs
main four:
CLABSIs
CAUTIs
VAPs
SSIs
how many people a year get HAIs
he Healthy People 2030 initiative reports that more than 500,000 persons acquire HAIs in health care facilities each year.
NPSG: Identify Client Safety Risks: Reduce the Risk of Suicide
This NPSG requires screening of clients who may be at risk for suicide or who have intentions of suicide. Clients who are at risk for suicide, as determined by the provider, are placed on round-the-clock surveillance while in a nonpsychiatric hospital
what is suicide ranked in numbers of deaths
10th leading cause of death in 2019 in USA
2nd leading cause of death in persons age 10 to 34 in USA
NPSG: Universal Protocol: Prevention of Adverse Events in Surgery
TJC mandates that a time-out—that is, a pause in all personnel activities within the operating or procedure room—take place before each surgery.
This brief suspension allows for the confirmation of the correct client, site, and procedure to be performed.
Safety: Infants and Preschools (0-4 Years)
is prone to burn injuries related to hot liquids or steam.
Preventive measures include keeping foods being cooked out of the reach of the child, setting water heaters no higher than 120°F (48.9°C), and ensuring homes have functional smoke and carbon dioxide alarms.
safety: school-age children (5-12 years)
sports injuries
safety: adolescents (12-19)
peer bullying and violence
safety: middle-aged adults
workplace accidents