Week 6

Question 1

What do patients expect from us as pharmacy professionals?

Answer 1

Professionalism
Patient centred care
Patient safety

Question 2

How do we ensure that patient safety is maintained?

Answer 2

Getting the culture right in our working environment
Reporting adverse events
Professional approach to errors
Safeguarding

Question 3

Why the ‘just’ culture?

Answer 3

Removes fear
Increase sharing
Encourages reporting concerns
Allows for mistakes
Promotes lessons learnt
Reduced risk of same error being made
Fair accountability

Question 4

What is an adverse dug reaction?

Answer 4

Unwanted or harmful reaction which occurs after a drug(s) are administered and the reaction is suspected or known to be due to the drug(s).

Question 5

How do you report adverse drug reactions?

Answer 5

Yellow card

Question 6

What errors must we report?

Answer 6

Dispensing errors
Near misses
Patient safety incidents

Question 7

What is safeguarding?

Answer 7

Protecting a citizens health, wellbeing and human rights; enabling them to live free from harm, abuse and neglect.

Question 8

What do you do if you suspect child neglect/abuse?

Answer 8

Work with other organisations and social services
Follow local child protection procedures
Do not attempt to investigate your concerns or suspicions
Document your concerns/ suspicions

Question 9

What to do if you suspect neglect/ abuse of a vulnerable adult?

Answer 9

Report any concern or suspicions using local procedures
Do not attempt to investigate your concerns or suspicions yourself
Ensure you keep accurate documentation of steps you have followed/ decisions you have made