Week 3 Flashcards
What are types of non verbal communication?
Face expression
Eye contact
Body posture
Proximity/positioning
Appearance
Paralinguistic cues
What are examples of verbal communication skills?
Active listening
Observation and assessment
Keeping eye contact
Nodding
Asking questions
When in practice is communication used?
Medication history
Written patient information
Medication counselling
Teaching and monitoring
Research papers
Media
What is WWHAM?
Who is the medicine for
What are the symptoms
How long have the symptoms been present
What Action has been taken
What Medication is the patient taking
What is TED?
Tell
Explain
Describe
What does ICE stand for?
Ideas
Concerns
Expectations
What is ENCORE?
Explore
No medication?
Care
Observe
Refer
Explain
What is AS METHOD?
Age/appearance
Self/someone else
Medication
Extra medicines
Time persisting
History
Other symptoms
Danger symptoms
What is SIT DOWN SIR?
Site or location
Intensity/ severity
Type or nature
Duration
Onset
With (other symptoms)
N annoyed/ aggravated by
Spread or radiation
Incidence or frequency pattern
Relieved by
what is the definition of communication?
the act of imparting news or information or means of connecting places. it is a science and practice of transmitting information
what could possibly be the outcome of poor communication?
innacurate patient medication history
inappropriate therapeutic decisions
patient confusion, patient disinterset and patient non-compliance
what are the two types of questions?
closed-ended
open-ended
