Week 23 Flashcards
what are the steps of effective counselling?
establishing caring relationships
assesing the patients knowledge, attitude, physical and mental capability
providing visual aids in addition to oral information
verifying patients understanding
what are the roles of a responsible pharmacist?
Secure the safe and effective running of the pharmacy
*Display a notice with your name, registration number and the fact
that you are in charge of the pharmacy at that time
*Complete the pharmacy record
*Establish, maintain and keeping under review pharmacy procedures
for safe working
what must a responsible pharmacists display note contain?
name
GPhC number
the fact that you are in charge of the pharmacy
what is the point of the pharmacy record?
*Audit trail of who was accountable for the safe and effective running
of the pharmacy
*Allows you to find out the Responsible Pharmacist on any given date
and at any time
*The record must be accurate and made at the time by the
Responsible Pharmacist.
*The record should also accurately record any absence.
what information must be kept in the pharmacy record?
The Responsible Pharmacist’s name
* The Responsible Pharmacist’s registration number
* The date and time at which the pharmacist became the Responsible Pharmacist
* The date and time at which the Responsible Pharmacist stopped being the Responsible Pharmacist
* If you are absent from the premises:
* The date of absence
* The time at which you leave the pharmacy
* The time at which you come back
what differney ways must the pharmacy record be kept?
The pharmacy owner or superintendent pharmacist must keep the pharmacy record for a period of FIVE years.
* The record must be available at the pharmacy to which it relates.
* The Pharmacy Record may be kept in the following formats:
* In writing
* Electronically
* Or in both forms
* If the record is kept electronically it needs to be backed up, kept on the pharmacy premises, and available for GPhC inspection if required.
responsible pharmacist absences?
*The Responsible Pharmacist may be absent for up to a maximum
period of two hours during the pharmacy’s business hours
between midnight and midnight.
*If there is more than one Responsible Pharmacist in charge of the
pharmacy during the pharmacy’s business hours, the total period of
absence for all the Responsible Pharmacists must not exceed two
hours.
*Do not remove the notice if you intend to remain the Responsible
Pharmacist during your absence
*The following arrangements must be in place:
* Only be absent if the pharmacy can continue to run safely and
effectively
* Remain contactable with the pharmacy staff
* Be able to return to the pharmacy with reasonable promptness
*In circumstances when a Responsible Pharmacist cannot remain
contactable, they must arrange for another pharmacist to be
contactable and available to provide advice.
* although this does not need to be another Responsible Pharmacist
what activities can be done if the responsible pharmacist is present?
- Professional check (clinical and legal check) of a prescription
- Sale/Supply of pharmacy medicines
- Sale/Supply of prescription-only medicines (e.g. handing dispensed medicines to patient, patient representative or a delivery person)
- Supply of medicines under a patient group direction (PGD)
- Wholesale of medicines
- Emergency Supply of a medicine(s) at the request of a patient or healthcare professional
what can be fdone if the responsible pharmacist os absent but supervising?
The assembly process:
* Generating a dispensing label
* Taking medicines off the dispensary shelves
* Assembly of the item (e.g. counting tablets)
* Labelling of containers with the dispensing label
* Accuracy checking
what activities can be done if the responsible pharmacist is absent?
*Sale of general sale list (GSL) medicines
*Processing waste stock medicines or patient returned medicines
(excluding Controlled Drugs)
what activities can be done if there is no responsible pharmacist?
- Ordering stock from pharmaceutical wholesalers
- Receiving stock from pharmaceutical wholesalers into the building (excluding Controlled Drugs)
- Putting medicinal stock received from the wholesaler away onto the pharmacy shelves (GSL, P, and POMs, excluding CDs)
- Date Checking (excluding CDs)
- Stocking pharmacy with consumables
- Cleaning of the pharmacy
- Responding to enquiries (about medicine issues)
- Accessing the PMR
- Receiving prescription directly from patients or collecting from a surgery
- Processing of prescription forms that have been dispensed (eg. Counting number of items dispensed, sorting prior submission for reimbursement)
- Delivery person conveying medicines to patient
- Receiving patient returned medicines (excluding controlled drugs)
what is a standard operating procedure (SOP)?
A standard operating procedure (SOP) specifies in writing what
should be done, when, where and by whom.
what are the benefits of SOPs?
- help to assure the quality and consistency of the service
- help to ensure that good practice is achieved at all times
- provide an opportunity to fully utilise the expertise of all members of the pharmacy team
- enable pharmacists to delegate and may free up time for other activities
- help to avoid confusion over who does what (role clarification)
- provide advice and guidance to locums and part-time staff
- are useful tools for training new members of staff
- provide a contribution to the audit process
who should write SOPs?
*The development of SOPs should be overseen by the responsible
pharmacist.
*Alternatively, the superintendent pharmacist will be accountable for
ensuring that SOPs are developed and implemented.
*It is good practice to involve all staff involved in the dispensing
process in the preparation of SOPs or tailoring of SOP templates.
*This will help to engage staff and ensure that the procedures
specified are followed.
what should be considered when writing an SOP?
*Objectives
*Scope
*Process
*Responsibility
*Training
*Review
