Week 5 - Quiz Flashcards
1. Which of the following is not one of the five principles of Appreciative Inquiry?
-Empathetic
-Positive
-Anticipatory
-Poetic
-Empathetic
(additional comments: The 5 pillars/principals of Appreciative Inquiry are
Poetic
Anticipatory
Simultaneity
Constructionist
Positive
Idea behind these is to focus on positives and to decrease negatives.)
2. Expressing empathy is a skill based on Nonviolent Communication. One example of demonstrating empathy is to make observations and not evaluations as a coach. “You failed to drink 8 cups of water each day last week” is an example of a _————– vs “You drank 8 cups of water on Monday, Tuesday, and Wednesday last week” is an example of a _———–.
-Evaluation; observation
-Observation; evaluation
-Evaluation; evaluation
-Observation; observation
-Evaluation; observation
Digging into non-violent communication with this question.
You drank 8 cups of water is an EVALUATION
On Mon. Tues and Wed last week is an OBSERVATION
3. In expressing empathy, it is important to express feelings, not thoughts. Doing so staves off the tendency to judge, exaggerate, criticize, etc. Which of the following is an example of expressing a feeling?
-I feel like a failure. Why not I feel like a failure, or I feel it is useless? Staves off the tendency to judge, exaggerate, criticize, etc.
-I feel it is useless. Why not I feel like a failure, or I feel it is useless? Saves off the tendency to judge, exaggerate, criticize, etc.
-I feel that my boss is controlling. Refers to what client thinks of another person, not a personal feeling.
-I feel frustrated. Guessed this correctly bc it is someone expressing a straightforward feeling.
-I feel frustrated.
(additional comments: This question stresses that expressing empathy is important to express feelings NOT thoughts. Goal is to avoid judging, exaggerating, criticizing.
Why not I feel like a failure, or I feel it is useless? Because we could judge.)
4. A 50-year old female client is meeting with her coach for their 5th session. The client has been working toward trying to wind down each night with a meditation to relax and improve her sleep habits but has been struggling. Client: I failed to meditate every day this week but Wednesday. On Wednesday I meditated and got to bed before 10pm. Coach: You meditated on Wednesday, and actually got to bed before 10pm! The coach has reframed an evaluative statement to a statement of observation. This technique is considered a tenant of what coaching skill?
-Empathy
-Appreciative Inquiry
-Stages of Change
-Nonviolent Communication
-Nonviolent Communication
(additional comments: I missed this. I originally answered Appreciative Inquiry because coach observed client meditate Wed and gave positive that client got to bed before 10 PM, BUT coach reframed evaluative statement into observation which is a form of Nonviolent Communication. I chose AI because we are trying to focus on expansive mindset that doesn’t dwell on weaknesses or problems to fix it. Also AI coaches are to help client explore and uncover successes. Why NVC? Isn’t this both AI and NVC?)
5. The following scenario represents the coach utilizing which of the 5 Ds in the cycle of appreciative inquiry? Coach: Tell me about a time where you did really well managing stress during finals week? Client: I did well last spring semester when I was living by myself.
-Define-Lays out agreement coach to client
-Discover-Inquire about positive, what’s working. Evoke, engage and listen. Made sense. Went into subset of Discover with core value of what worked.
-Dream-This is where client expands a goal, establishes wellness vision for future, try to make it fun.
-Design-This is where we narrow the vision to one simple step, make a simple goal then SMART goal later.
-Destiny-Trial and error, behavior changes to accomplish goals, action steps elevate client energy, build self-confidence and self-efficacy. Accomplish goals, are doing it.
-Discover
6. A 55-year old female client speaks to her coach for her 3rd session. One of her goals is to do physical movement for 30 minutes at least 5 times per week. The client says her daughter is always reminding her to get some movement / Get off the couch / and do something! The daughter’s insistence is beginning to annoy the client. Which of the following is the most appropriate to reframe the client’s perception?
-“You don’t like it when your daughter nags you…” This is judging or agreeing with criticism.
-“It seems that you desire to be more active than you currently are…”
-“Your daughter really seems to care about your health…” Coach is trying to reframe daughter does care. If this was NVC it would be wrong as it allows someone else to say a negative or wrong thing. So the question should be in AI or NVC which is most appropriate to reframe? I was thinking deep and guessed high level, be positive about a child who cares. It was correct.
-“Your daughter sounds like a broken record…” This is judging or agreeing with criticism.
-“Your daughter really seems to care about your health…”
7. A 35-year old male client comes into his 9th session. He began coaching after relocating for his job and creating a fresh start. In the earlier sessions the client has been positive and made significant progress. After many co-workers had been laid off and the client’s workload had almost doubled, the client’s mood has shifted from optimism to sad/unhappy. Today the client is visibly slumped with an appearance that is unkept – not usual for him. The coach gently reflects these observations, and the client responds, “Life’s too rushed and hard right now; and I don’t know when it’s going to get better.” Which is the coach’s best response?
-Reflect on the client’s past successes and explore his personal strengths. Good thinking but not the right time is my thought. Problem is bigger than coach.
-Redirect the conversation to a positive topic and persuade the client to focus on his future opportunities. This would be empathetic and non-violent communication but problem is bigger and out of health coach scope.
-Encourage the client to explore his network and reach out to his support system. Not a bad idea, but again leaving door open to liability and out of scope. Client may not be in mindset to reach out to support system especially when he feels work is no longer support system.
-Advise the client that his situation is outside the coach’s scope of practice and offer to connect him with a mental health professional. I chose this answer because of what I noted in bold print, mood shifted, sad, unhappy, posture slumped, appearance unkept, not usual. More of a need for depression assistance or mental health therapist. Scope of coach is behavior change not counselor.
-Advise the client that his situation is outside the coach’s scope of practice and offer to connect him with a mental health professional.
