Week 3 - Body language / Sending the right message

Question 1

How much of communication is based on nonverbal body language?

Answer 1

55% - nonverbal body language

38% vocal (intonation, pitch, pauses)

7% verbal (conveyed through words)

Question 2

Name 3 common postures and what they convey.

Answer 2

1. Leaning back on the wall or other support can suggest boredom or disinterest.
2. Resting head in one hand can show interest, two hands can show boredom.
3. Leaning into a conversation or toward someone typically suggests interest or excitement.

Question 3

What 6 feeling can we read from a person face?

Answer 3

Happiness

Sadness

Displeasure

Anger

Fear

Interest

Question 4

What role do cultural differences play in nonverbal communication?

Answer 4

Some cultural beliefs might find it disrespectful to look into the eyes of someone older then them.

Question 5

How do developmental differences affect reading body language?

Question 6

How can psychological differences impact understanding body language?

Question 7

Name 5 types of body language?

Answer 7

Eye contact

Facial expression

Postures and stance

Gestures

Space relationship

Question 8

What can too little eye contact communicate?

Answer 8

Too little eye contact can show not paying attention, impolite, insincere, shy.

Question 9

What can rapid eye blinking mean?

Answer 9

Rapid eye blinking shows stress or dishonesty.

Question 10

What is the difference between a genuine and a insincere smile?

Answer 10

A true, genuine smile, the corners of the mouth turn up and the eyes narrow and wrinkle at the corners.

Insincere smiles generally don’t involve the eyes. They can happen in response to discomfort.

Question 11

What does a person convey when they are sitting with their legs and arms crossed?

Answer 11

Crossed legs and arms can suggest an unwillingness to hear what someone has to say, especially when arms are also crossed.

Question 12

What message is expressed when a person steps away when you step towards them?

Answer 12

That person wants to maintain some distance both physical and emotional from you.

Question 13

What is the first step in presenting health promotion to your audience?

Answer 13

The first step is to understand your audience. Always approach health promotion with an open mind and respect for their perspectives culturally, and morally.

Question 14

Why are empathy and compassion are powerful tools in communication?

Answer 14

Empathy and compassion show genuine concern for your clients’ well-being and express understanding of their challenges. By acknowledging their struggles, you create a supportive environment that encourages open dialogue.

Question 15

Why should you avoid using medical jargon?

Answer 15

It will help bridge the gap between medical expertise and client comprehension. A lot of clients will not understand your communication.

Question 16

How do you avoid making assumptions?

Answer 16

Never assume your clients’ knowledge levels or beliefs.

Question 17

How do you frame health promotion positively?

Answer 17

• Present health promotion as an opportunity for positive change rather than focusing on negative consequences.
• Emphasize the benefits of adopting a healthy lifestyle rather than solely discussing the risks of unhealthy habits.
• Positivity can inspire motivation and encourage clients to take an active role in their well-being.

Question 18

Why is it important to frame health promotion positively?

Answer 18

Clients are more likely to take an active role in their well being when health promotion is painted in a positive picture.

Question 19

How to show respect towards individual choices?

Answer 19

Respect your clients’ autonomy and avoid being judgmental. Encourage open dialogue and let them express their thoughts and concerns without feeling criticized.

Question 20

How do you show you are using evidence-based information?

Answer 20

Support your recommendations with scientific evidence to increase credibility. This is foster trust and confidence in your clients.

Question 21

Why is using evidence-based information important?

Answer 21

Scientific evidence will provide comfort and make your clients have more trust in your recommendations. Shows credibility.

Question 22

Why is active listening important?

Answer 22

Shows your care and are interested in what the client is saying. Could create more trust and openness with your client.

Question 23

What are examples of good non-verbal communication?

Answer 23

• maintain good eye contact
• Use open and inviting body language
• show genuine interest in what your client is saying

Question 24

How do you encourage engagement with the client?

Answer 24

Encourage you client to ask questions and share their thoughts throughout the health promotion presentation.