Week 12 Terms

Question 1

Aggression

Answer 1

Exertion of power over others through intimidation, sarcasm, or bullying

Question 2

Assertiveness

Answer 2

Communicating one’s personal and professional needs to others

Question 3

Body language

Answer 3

Communication through facial expressions, posture, and gestures

Question 4

Consensus

Answer 4

Agreement among member of a group

Question 5

Emoticon

Answer 5

Small images or acronyms used to convey emotion in email and SMS communication

Question 6

Facilitator

Answer 6

Group leader who coordinates direction and flow of a group meeting without influencing the content of people’s contributions

Question 7

Feedback

Answer 7

Response to a msg, component of effective communication

Question 8

Groupthink

Answer 8

Conformity of a group to one way of thinking and behaving

Question 9

Lateral abuse

Answer 9

Verbal abuse of sabotage of people of equal job/professional ranking

Question 10

Message

Answer 10

Idea, concept, thought, or feeling expressed during communication

Question 11

Norms

Answer 11

Behaviors that are accepted as part of the environment and culture of a group

Question 12

Receiver

Answer 12

Person to whom a msg is communicated by sender

Question 13

Sender

Answer 13

Person who communicates a msg to another

Question 14

Sexual harassment

Answer 14

Extreme abuse of power using sexualized language, gestures, or unwanted touch to coerce or intimidate others

Question 15

Therapeutic touch

Answer 15

Purposeful touching to convey empathy, care, and tenderness

Question 16

Verbal abuse

Answer 16

Deliberate attempts to devalue, intimidate, bully, or embarrass another person using loud, vulgar, sexualized or intimidating language

Question 17

Win-lose solution

Answer 17

A soln that leaves one party satisfied but the other party dissatisfied

Question 18

Tone

Answer 18

Manner or implied feelings behind msg, reflected in emphasis of certain words or pitch of voice

Question 19

Hands on hips

Answer 19

Authority or anger

Question 20

Arms folded across the chest

Answer 20

Resentment or guarding

Question 21

Eye contact

Answer 21

Confidence, attention, and respect for the speaker

Question 22

Eyes cast downward

Answer 22

Contemplation, embarrassment, or contrition

Question 23

Backing up

Answer 23

Desire to leave or social distance that is too close

Question 24

Rigid posture

Answer 24

Restrained emotions or tension

Question 25

One brow raised

Answer 25

Doubt or mistrust

Question 26

Mouth covered by hand

Answer 26

Shock, sudden grief, or embarrassment

Question 27

Netiquette

Answer 27

Network etiquette; set of guidelines to help people use email in a what that promotes security, respect, and clarity

Question 28

Gossip

Answer 28

Telling and retelling of events about another persons personal/professional life or physical condition

Question 29

Laissez-faire

Answer 29

Manager allows team to make decisions based on loosely organized communication and little or no management