Week 1 Study Guide Flashcards
What are the three core coaching skills?
Mindful Listening, Open Ended Inquiry, Perceptive Reflections
What is mindful listening?
The most important of all coaching skills, builds trust and rapport with the client, improves the quality of the conversation, brings full nonjudgemental awareness of what the client is saying, “Listen until I don’t exist”-motto
What are two types of listening:
Cognitive Listening:listening to the facts
Affective Listening: listening to the feelings and needs behind the facts
What is open ended inquiry?
Elicits long narrative answers, “what” and “how” are often used, helps coach take time to evoke and listen while reflecting genuine interest in the client’s experience and aspirations.
What are perceptive reflections?
Another form of listening, enables clients to hear what they are saying, more provacative and transformational. It allows clients to connect more deeply to their emotions and truth of the matter. The prefontal cortex answers questions but when coaches perceptively paraphrase clients react more with a deeper more emotional response from the limbic region of the brain.
What is the left prefrontal cortex and limbic region of the brain?
Prefrontal: analytical region of the brain
Limbic: where emotions, rewards and pleasures are regulated
What are three types of reflections?
Amplified, Double Sided, Shifted Focus, Simple
What are amplified reflections?
They maximize or minimize what clients say in order to evoke disagreement from them in the direction of change talk.
Client: I am here because my doctor made me.
Coach: That is the only reason you are here.”
What is a double sided reflection?
Reflections that portray images seen in ti-fold mirrors . They reveal multiple perspectives at the same time.
Client: I know I shouldn’t drink alcohol every night, but it helps me reduce stress at the end of the day.
Coach: On one hand drinking alcohol at night helps you wind down but on the other hand you are concerned about the health effects of drinking regularly.
What are shifted focus reflections?
These reflections are like images we see in a periscope. They redirect our attention away from a resistance provoking subject in order to focus on another area.
Client: What do you know about losing weight? You’ve never been obese.
Coach: It’s difficult to imagine how I could possibly understand your journey.
What are simple reflections?
It paraphrases and restates what the client is saying using their own words without exaggeration, interpretation or distortion.
Ensure appropriate time management of sessions
Session Opening: 7%-2-3 minutes
Weekly goal review: 20%-5-7 minutes
Three month goal review:7% 2-3 minutes
Generative Moment:40%-10-12 minutes
Goal Setting: 20%-5-7 minutes
Session Close: 6%-2-3 minutes
the most important moment is the moment before the session starts
