Week 1

Question 1

What is CLAS?

Answer 1

national standards for culturally and linguistically appropriate services
used to help improve cultural competence

Question 2

Three themes of CLAS

Answer 2

1. governance, leadership, and workforce
2. communication and language assistance
3. engagement, continuous improvement, and accountability

Question 3

Recite the LEARN model

Answer 3

L-listen
E- explain
A- acknowledge
R- recommend
N-negotiate

Question 4

The 4 C’s of “L”

Answer 4

What do you CALL the problem?
What do you think CAUSED the problem?
How do you COPE with the problem?
What CONCERNS do you have about the problem or treatment?

Question 5

What is the Patient Care Process?

Answer 5

Collect: collect info about pt to understand relevant med history
Assess: assess info collected and analyze pt therapy to identify and prioritize problems
Plan: create a plan that is evidence-based and cost-effective
Implement: implement plan with pt
Follow-up: Monitor and Evaluate

Question 6

What is essential pt info + sometimes important info

Answer 6

Essential: pt name, dob, allergies, other meds/conditions, who the prescriptions for
Sometimes: family history, social history (tobacco, alcohol, caffeine, diet, exercise)

Question 7

three key concepts for counseling

Answer 7

1. indication: what are they taking med for? what problems or symptoms is this med for?
2. direction for use
3. expectations: what were they told to expect from med?