Guide To Counsel Drugs

Question 1

Introduction steps:

Answer 1

Introduce mysel (name, I’m a pharmacy intern)
Ask for pt name/DOB
Explain process: “looks like we have a new med for you, do you have a few minutes for me to go over it?

Question 2

Three prim questions

Answer 2

What’re you taking med for?
How were you told to take this med?
What were you told to expect from this med? (Side effects, how long it takes to work, how to manage/minimize side effects)

Question 3

Other questions, discussion points

Answer 3

What other ways are you managing condition?
If relevant:
Do you use tobacco products?
How often do you drink alcohol?
Are you planning to become pregnant in the next year?

Question 4

Conclusion

Answer 4

• Teach back: we went over a lot of info, can you show/tell me how you will use this med?
• refer to written info, handout
• answer any other questions: if I don’t know answer I’ll let them know I need to check and get back to them
• follow up (me or dr), call back
• thank the patient

Question 5

What to remember!

Answer 5

Use open-ended questions
Listen carefully and empathetically to pt
Be prepared! Relax!!