Veterinary Office Managment Flashcards
What do team members contribute?
Ideas Responsibility and Initiative
What are the rights of each team member?
- Safe working environment
2. Proper personal protection must be provided (ex. aprons gloves, safety glasses, etc)
What are kennel assistant duties?
maintain clean and healthy environment cleaning procedures understand mixing and cleaning chemicals skills in restraining handle emergency situations
What are duties of Vet assistants?
assist veterinarians and vet techs
excel in restraint, lab skills, patient care and client relations
What are duties of Veterinarian Techs?
Graduate AVMA program
pass VTNE
CE requirements
follow vet practive act statutes
Veterinarian Technologist
Bachelors in animal science, veterinary technology, human relations and marketing
Veterinary Tech Specialties
Has individual requirements, such as experience and education
Has 16 different specialties
What are receptionist duties?
greets and welcomes clients, answers phones, accepts payments,
What are office manager duties?
Oversees the reception team, accounts receivable, bank deposits
Practice managers duties?
Develops training procedures, client and personal relations, reviews medical records, marketing, practice runs efficiently, organized
What are the top three reasons for conflict?
Gossip, lack of training and lack of communication
How should an unsatisfied client be handled?
Take client into an exam room, listen, repeat, create solution, do not argue
What are common canine diseases?
Coronavirus Distemper Hepatitis Kennel Cough Lepto Lyme Parvo Rabies
What are common feline disease?
Calicivirus Chlamydia Feline Infection Peritonitis (FIP) Feline Immunodeficiency Virus (FIV) Chlamydia Panleukopenia Rhinotracheitis
What are common equine diseases?
Encephalomyelitis Influenza Potomac Horse Fever Rhinopneumonitis Strangles Tetanus Rabies
Common cattle diseases?
Bovine Viral Diarrhea Brucellosis Clostridia Rhinotracheitis Pinkeye Rabies
AST
Liver
ALT
Liver
Total Bili
Liver
Alk Phos
Liver
GGT
Liver
Total Protien
protein
Albumin
Protien
Globulin
Protein
A/G Ratio
Protein
Cholesterol
Lipids
BUN
Kidney
Creatine
Kidney
BUN/Crea Ratio
Kidney
Phosphorus
Mineral
Calcium
Mineral
Glucose
Diabetes
Amylase
Pancreas
Lipase
Pancreas
Sodium
Electrolytes
Phosphorus
Electrolytes
Na/K Ratio
Electrolytes
Chloride
Electrolytes
Triglycerides
Lipids
Magnesium
Minerals
Total T-4
Thyroid
T-4 Equil Dialysis
Thyroid
TSH
Thyroid
Bile Acids
Liver
WBC
white blood count
RBC
red blood cell count
HGB
hemoglobin concentration
HCT
hematocrit
MCV
mean corpuscular volume