Vendor Relationships

Question 1

What is an agreement between two parties that defines what data is confidential and can not be shared outside the relationship?

Answer 1

Non-Disclosure Agreement (NDA)

Question 2

What non-binding agreement between two or more organizations details an intended common line of action?

Answer 2

Memorandum of Understanding (MOU)

Question 3

What type of agreement is concerned with the ability to support and respond to problems in a timely manner and ensure an agreed upon level of support?

Answer 3

Service-Level Agreement (SLA)

Note: Some SLA’s promise 99.99% uptime

Question 4

What agreement focuses on the connection level, technical requirements that two organizations connected together must meet?

Answer 4

Interconnection Security Agreement (ISA)

Example: An HVAC company wants to use the network connectivity of the business they are providing HVAC for, in order to collect data on the provided HVAC systems. This agreement will specify requirements for each company in order to facilitate this.

Question 5

What agreement between two businesses establishes the conditions of their relationship?

Answer 5

Business Partnership Agreement (BPA)