Values, Behavior, & Communication (8/28b)

Question 1

Glaser’s 3 Realms of Ethics

Answer 1

Individual - spiritual, mental, physical, emotional
Organizational - attends to health/vigor/balance/equity of organization, ensures accomplishment of mission/vision/goals
Societal - attends to key systems and structures, ensures a humane environment for individuals

Question 2

Examples of effective communicators

Answer 2

Demonstrate listening, convey empathy, practice self awareness, allow for emotion, explore alternate perspectives, acknowledge nonverbal messaging

Question 3

Examples of nonverbal communication

Answer 3

Eye contact, focus on person, mirrored position, open gestures, facial expressions, nodding, proximity, appropriate touch

Question 4

Communication barriers

Answer 4

Process - sending/encoding/receiving/decoding, medium/mechanism
Semantic - what is said, how it is said
Physical - distance, walls, interruptions, noise/reception

Question 5

Values

Answer 5

A person’s principles and deeply held beliefs about what is important in life