Value Stream Mapping

Question 1

involves all the steps, both value-added, and non-value added, required to complete a product or service from beginning to end.

Answer 1

Value Stream

Question 2

The object of a Value Stream Map (VSM) exercise is…

Answer 2

to move from the current state to a desired future one

Question 3

What’s the difference between process maps and value stream maps?

Answer 3

*Value stream mapping is focused on driving process change.
*Value Stream mapping can be used to join multiple processes together
*Process mapping, mining and discovery are well-suited to making existing processes more efficient.

Question 4

What are the 10 steps to creating a Value Stream Map (VSM)?

Answer 4

1.) Identify the Value stream
2.) Gather necessary stakeholders
3.) Determine scope
4.) Identify Steps via brainstorming and post-it notes
5.) Identify Touch Time
6.) Identify Lead Time
7.) Identify Wait Time
8.) Identify Total Cycle Time = LT+WT
9.) Label Value Adding Step (customer and agency value)
10.) Evaluate Time Spent

Question 5

Elapsed time; Throughput time; Turnaround Time

Answer 5

Lead Time

Question 6

Touch time; Work time; Cycle time

Answer 6

Process Time

Question 7

Time work is waiting between steps

Answer 7

Wait Time

Question 8

Demonstrating _____ is a critical element in gaining buy-in at all levels

Answer 8

savings (projected or actual)

Question 9

The goal of value stream mapping is to provide _____ from what is actually happening to what should be happening.

Answer 9

a tool to help migrate the process