Sustainment

Question 1

Improvement in performance documented through continued measurement of quality indicators after the performance project, study, or quality initiative is complete.

Answer 1

Sustained Improvement

Question 2

_____ helps ensure that new work methods or processes are implemented consistently over time.

Answer 2

Standardization

Question 3

Ensuring gains are maintained beyond the life of the project

Answer 3

Sustainability

Question 4

Actively disseminating best practice and knowledge and implementing each intervention in every available organizational setting.

Answer 4

Spread

Question 5

knowledgeable people who question and challenge.

Answer 5

Mavens

Question 6

have wide social circles and are “hubs” of human social networks.

Answer 6

Connectors

Question 7

charismatic people with powerful negotiation skills who exert “soft” influence vs forceful power.

Answer 7

Salesmen

Question 8

a sociological term that refers to the moment when something unique becomes common

Answer 8

Tipping point

Question 9

What are Kotter’s 8 Change Phases?

Answer 9

1.) Establish a sense of urgency
2.) Create a coalition
3.) Develop a clear vision
4.) Share the vision
5.) Empower people to clear obstacles
6.) Secure short-term wins
7.) Consolidate and keep moving
8.) Anchor the change

Question 10

What are the 5 Stages of Diffusion of Innovations Model?

Answer 10

1.) Knowledge
2.) Persuasion
3.) Decision
4.) Implementation
5.) Confirmation

Question 11

Stage of Diffusion of Innovations Model where learning about the existence and function of the innovation

Answer 11

Knowledge

Question 12

Stage of Diffusion of Innovations Model where becoming convinced of the value of the innovation

Answer 12

Persuasion

Question 13

Stage of Diffusion of Innovations Model where committing to the adoption of the innovation

Answer 13

Decision

Question 14

Stage of Diffusion of Innovations Model where putting it to use

Answer 14

Implementation

Question 15

Stage of Diffusion of Innovations Model where the ultimate acceptance (or rejection) of the innovation

Answer 15

Confirmation

Question 16

the structure and quality of people’s personal and professional networks are a powerful influence.

Answer 16

Social networks

Question 17

adoption is more likely where there is a high degree of similarity in terms of education, professional, socioeconomic, and cultural backgrounds

Answer 17

Homophily

Question 18

influence through authority, status/representativeness, and credibility in a positive or negative way.

Answer 18

Opinion leaders

Question 19

those with good personal relationships within and across social networks who harness support and modify systems, processes, and rules to facilitate creative solutions.

Answer 19

Champions

Question 20

individuals who have strong external networks and are in a position to identify and capture ideas to become organizational innovations

Answer 20

Boundary Spanners

Question 21

effectiveness is increased via - Strategies tailored to particular demographic, structural, and cultural features of target groups.

Answer 21

Formal dissemination programs

Question 22

venturesome, educated, multiple info sources, greater propensity to take risk

Answer 22

Innovators

Question 23

social leaders, popular, educated

Answer 23

Early adopters

Question 24

deliberate, many informal social contacts

Answer 24

Early majority

Question 25

skeptical, traditional, lower socio-economic status

Answer 25

Late majority

Question 26

neighbors and friends are main info sources, fear of debt

Answer 26

Laggards

Question 27

Standardization helps ensure that ________ .
a) new work methods or processes are implemented consistently over time
b) that a process map can be converted from a level 1 to a level 2 process map
c) the process improvement initiative has a champion
d) No break in the process will ever exist

Answer 27

a) new work methods or processes are implemented consistently over time

Question 28

Ensuring gains are maintained beyond the life of the project describes what?
a) Spread
b) Jidoka
c) Sustainability
d) Poka-Yoke

Answer 28

c) Sustainability