Sustainment Flashcards
Improvement in performance documented through continued measurement of quality indicators after the performance project, study, or quality initiative is complete.
Sustained Improvement
_____ helps ensure that new work methods or processes are implemented consistently over time.
Standardization
Ensuring gains are maintained beyond the life of the project
Sustainability
Actively disseminating best practice and knowledge and implementing each intervention in every available organizational setting.
Spread
knowledgeable people who question and challenge.
Mavens
have wide social circles and are “hubs” of human social networks.
Connectors
charismatic people with powerful negotiation skills who exert “soft” influence vs forceful power.
Salesmen
a sociological term that refers to the moment when something unique becomes common
Tipping point
What are Kotter’s 8 Change Phases?
1.) Establish a sense of urgency
2.) Create a coalition
3.) Develop a clear vision
4.) Share the vision
5.) Empower people to clear obstacles
6.) Secure short-term wins
7.) Consolidate and keep moving
8.) Anchor the change
What are the 5 Stages of Diffusion of Innovations Model?
1.) Knowledge
2.) Persuasion
3.) Decision
4.) Implementation
5.) Confirmation
Stage of Diffusion of Innovations Model where learning about the existence and function of the innovation
Knowledge
Stage of Diffusion of Innovations Model where becoming convinced of the value of the innovation
Persuasion
Stage of Diffusion of Innovations Model where committing to the adoption of the innovation
Decision
Stage of Diffusion of Innovations Model where putting it to use
Implementation
Stage of Diffusion of Innovations Model where the ultimate acceptance (or rejection) of the innovation
Confirmation
the structure and quality of people’s personal and professional networks are a powerful influence.
Social networks
adoption is more likely where there is a high degree of similarity in terms of education, professional, socioeconomic, and cultural backgrounds
Homophily
influence through authority, status/representativeness, and credibility in a positive or negative way.
Opinion leaders
those with good personal relationships within and across social networks who harness support and modify systems, processes, and rules to facilitate creative solutions.
Champions
individuals who have strong external networks and are in a position to identify and capture ideas to become organizational innovations
Boundary Spanners
effectiveness is increased via - Strategies tailored to particular demographic, structural, and cultural features of target groups.
Formal dissemination programs
venturesome, educated, multiple info sources, greater propensity to take risk
Innovators
social leaders, popular, educated
Early adopters
deliberate, many informal social contacts
Early majority
skeptical, traditional, lower socio-economic status
Late majority
neighbors and friends are main info sources, fear of debt
Laggards
Standardization helps ensure that ________ .
a) new work methods or processes are implemented consistently over time
b) that a process map can be converted from a level 1 to a level 2 process map
c) the process improvement initiative has a champion
d) No break in the process will ever exist
a) new work methods or processes are implemented consistently over time
Ensuring gains are maintained beyond the life of the project describes what?
a) Spread
b) Jidoka
c) Sustainability
d) Poka-Yoke
c) Sustainability
