Emotional Intelligence (EI/EQ) Flashcards
part of your psychological makeup that enables the following:
perceiving, conceiving, remembering, reasoning, judging, imagining, and problem-solving
Intelligence Quotient (IQ) / Cognitive Intelligence
part of your psycohological makeup that enables the following: extraversion-introversion, openness-closedness, etc…
Personality - personal characteristics
part of your psycohological makeup that enables the following: ability to identify and manage your emotions and the emotions of others
Emotional Intelligence (EI) / EQ
ability to…
-perceive and express emotion
-assimilate emotion in thought
-understand and reason with emotion
-regulate emotion
Emotional Intelligence (EI) / EQ
ability to be able to motivate yourself and persist in the face of frustrations; to control impulse and delay gratification; to regulate one’s mood and keep distress from swamping the ability to think; to empathize and hope.
Emotional Intelligence (EI) / EQ
ability to recognize your own emotions; using language to describe and label our emotions helps us bring them into our conscious awareness
Self Awareness
What are some Self Awareness Strategies?
*understand your tendencies across situations (emotional red flags)
*Take a physical inventory or check your face in the mirror; take note when you feel changes in your heart rate or facial expression
*Keep a journal or an “emotional tally sheet”; look back through your day and try to understand what triggered you and how you reacted towards certain situations
*Meditation, reflection, breathing exercises, whatever works for you; relax and tune into yourself
ability to control our emotions so they don’t control us. Being self-aware is the first step.
Self Management
ability to understand the emotions of others; understanding non-verbal cues, facial expressions, body language, postures, tone of voice; empathy; service orientation and organizational awareness
Social Awareness
-Let others speak (don’t interrupt, finish sentences, jump in to help)
-Maintain eye contact, give full attention
-Paraphrasing - playback and summarize
-Acknowledge emotions
-Imagine yourself in their situation
-Suspend judgement - don’t tell them how to solve problems, offer support
Empathetic / Active Listening
How do you tame your advice monster?
Stay curious longer
-using emotional understanding of yourself and others to create relationships “people skills”
builds on the first three emotional intelligence domains
-emotions are contagious
-interpersonal effectiveness - determined by how effectively you can get into emotional synchrony with others
Relationship Management
-personal connection
-organizing groups
-negotiating solutions
-social analysis
Interpersonal Intelligence
part of the brain that regulates basic life function (breathing, basic metabolic activities of organs, involuntary reflexes, etc…); brainstem
Reptile Brain
emotional part of the brain; thalamus, amygdala and hippocampus – fast
Limbic system
thinking brain, higher order brain functions, sensory perception, cognition, motor commands, language – slow
Neocortex
ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships
Emotional Intelligence (EI) / EQ
Which EI/EQ skill makes the other EI/EQ skills much easier to use?
Self Awareness
What is it called when the amygdala is under a heightened state of alert, fight-or-flight responses go off with little provocation?
Emotional Hijacking / Breakdown situations
What are 4 skills of Self Management?
*Self-Control
*Trustworthiness
*Conscientiousness
*Adaptability
What are some Self Management Strategies?
*Know yourself, know your triggers
*Evaluate physical environment
*Self Care / Reduce Stress Level
*Give yourself a timeout
*Write it down
*Plan and prepare ahead
What are four things that can make you vulnerable to emotional breakdowns?
HALT - Hungry, Angry, Lonely, Tired
What are some Social Awareness Strategies?
*Improve your empathetic listening skills
*Track emotions during team meetings, yours and others
*Identify emotional red flags in others
*Mirror emotions
*Journal
*Explore and learn about people, have conversations, read books, watch movies
*Study your team and organization, behaviors, slogans, symbols, written and unwritten rules
What are some components of Interpersonal Intelligence
*Personal connection
*Organizing Groups
*Negotiating solutions
*Social analysis
What are some Relationship Management Strategies?
*Start with the EI basics
*Get to know others, build relationships
*Become a coach and mentor
*Honesty
*Evaluate your relationships, look for patterns, how are you contributing to those patterns, what can you do differently?
The ability to recognize, identify, and manage one’s own emotions, as well as the emotions of others.
Emotional Intelligence
