Emotional Intelligence (EI/EQ)

Question 1

part of your psychological makeup that enables the following:
perceiving, conceiving, remembering, reasoning, judging, imagining, and problem-solving

Answer 1

Intelligence Quotient (IQ) / Cognitive Intelligence

Question 2

part of your psycohological makeup that enables the following: extraversion-introversion, openness-closedness, etc…

Answer 2

Personality - personal characteristics

Question 3

part of your psycohological makeup that enables the following: ability to identify and manage your emotions and the emotions of others

Answer 3

Emotional Intelligence (EI) / EQ

Question 4

ability to…
-perceive and express emotion
-assimilate emotion in thought
-understand and reason with emotion
-regulate emotion

Answer 4

Emotional Intelligence (EI) / EQ

Question 5

ability to be able to motivate yourself and persist in the face of frustrations; to control impulse and delay gratification; to regulate one’s mood and keep distress from swamping the ability to think; to empathize and hope.

Answer 5

Emotional Intelligence (EI) / EQ

Question 6

ability to recognize your own emotions; using language to describe and label our emotions helps us bring them into our conscious awareness

Answer 6

Self Awareness

Question 7

What are some Self Awareness Strategies?

Answer 7

*understand your tendencies across situations (emotional red flags)
*Take a physical inventory or check your face in the mirror; take note when you feel changes in your heart rate or facial expression
*Keep a journal or an “emotional tally sheet”; look back through your day and try to understand what triggered you and how you reacted towards certain situations
*Meditation, reflection, breathing exercises, whatever works for you; relax and tune into yourself

Question 8

ability to control our emotions so they don’t control us. Being self-aware is the first step.

Answer 8

Self Management

Question 9

ability to understand the emotions of others; understanding non-verbal cues, facial expressions, body language, postures, tone of voice; empathy; service orientation and organizational awareness

Answer 9

Social Awareness

Question 10

-Let others speak (don’t interrupt, finish sentences, jump in to help)
-Maintain eye contact, give full attention
-Paraphrasing - playback and summarize
-Acknowledge emotions
-Imagine yourself in their situation
-Suspend judgement - don’t tell them how to solve problems, offer support

Answer 10

Empathetic / Active Listening

Question 11

How do you tame your advice monster?

Answer 11

Stay curious longer

Question 12

-using emotional understanding of yourself and others to create relationships “people skills”
builds on the first three emotional intelligence domains
-emotions are contagious
-interpersonal effectiveness - determined by how effectively you can get into emotional synchrony with others

Answer 12

Relationship Management

Question 13

-personal connection
-organizing groups
-negotiating solutions
-social analysis

Answer 13

Interpersonal Intelligence

Question 14

part of the brain that regulates basic life function (breathing, basic metabolic activities of organs, involuntary reflexes, etc…); brainstem

Answer 14

Reptile Brain

Question 15

emotional part of the brain; thalamus, amygdala and hippocampus – fast

Answer 15

Limbic system

Question 16

thinking brain, higher order brain functions, sensory perception, cognition, motor commands, language – slow

Answer 16

Neocortex

Question 17

ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships

Answer 17

Emotional Intelligence (EI) / EQ

Question 18

Which EI/EQ skill makes the other EI/EQ skills much easier to use?

Answer 18

Self Awareness

Question 19

What is it called when the amygdala is under a heightened state of alert, fight-or-flight responses go off with little provocation?

Answer 19

Emotional Hijacking / Breakdown situations

Question 20

What are 4 skills of Self Management?

Answer 20

*Self-Control
*Trustworthiness
*Conscientiousness
*Adaptability

Question 21

What are some Self Management Strategies?

Answer 21

*Know yourself, know your triggers
*Evaluate physical environment
*Self Care / Reduce Stress Level
*Give yourself a timeout
*Write it down
*Plan and prepare ahead

Question 22

What are four things that can make you vulnerable to emotional breakdowns?

Answer 22

HALT - Hungry, Angry, Lonely, Tired

Question 23

What are some Social Awareness Strategies?

Answer 23

*Improve your empathetic listening skills
*Track emotions during team meetings, yours and others
*Identify emotional red flags in others
*Mirror emotions
*Journal
*Explore and learn about people, have conversations, read books, watch movies
*Study your team and organization, behaviors, slogans, symbols, written and unwritten rules

Question 24

What are some components of Interpersonal Intelligence

Answer 24

*Personal connection
*Organizing Groups
*Negotiating solutions
*Social analysis

Question 25

What are some Relationship Management Strategies?

Answer 25

*Start with the EI basics
*Get to know others, build relationships
*Become a coach and mentor
*Honesty
*Evaluate your relationships, look for patterns, how are you contributing to those patterns, what can you do differently?

Question 26

The ability to recognize, identify, and manage one’s own emotions, as well as the emotions of others.

Answer 26

Emotional Intelligence