Process Mapping Workshop Flashcards
a blending of inputs to produce some desired output
a process
_____ are a tool we use to visualize the tasks, activities, and steps necessary to produce a product, service, or result.
Process Maps or Flow Charts
a technique to visualize the tasks, activities, and steps necessary to produce a product or a service
Process mapping, or flow charting
What are the 3 views of a process?
1.) What you THINK it is..
2.) What it ACTUALLY is..
3.) What it SHOULD be..
What are some reasons we need process maps?
-Vastly underestimated business tool
-Pictures are often easier to understand than words
-Mechanism for creating consistency
-Team building and empathy of bigger picture
-Aids in teaching of the process
-Aids in change management
What is SIPOC?
- Suppliers - Who provides inputs to the process
- Inputs – What goes into the process
- Process – How the inputs are transformed to outputs
- Outputs – What comes out of the process
- Customers – Who received the outputs of the process
What are the 7 steps to creating a flowchart?
1.) Identify the process you would like to map and why
2.) List the activities involved
3.) Write out the sequence
4.) Create a flow chart
5.) Finalize and share with your team
6.) Adjust to reflect reality/ team input
7.) Analyze for measures/ improvements
The Swimlane Diagram is a tool to be used ________ .
a) To describe the flow of products and components of an operational process
b) Only when several Stakeholders are involved
c) Only for very complex processes segmenting along parallel branches
d) When associating systematically the duration of each step
b) Only when several Stakeholders are involved
A correct description of a Swim Lane Diagram is __________________ .
a) A SIPOC Diagram showing suppliers, inputs, processes, outputs and customers in parallel lanes
b) A solution selection diagram showing selection criteria in parallel lanes
c) A flowchart that shows a sequence of activities for each participant in separate parallel lanes
d) A diagram used for Root Cause Analysis that shows categories of Root Causes in parallel lanes
c) A flowchart that shows a sequence of activities for each participant in separate parallel lanes
All of the following describes the benefit of the use of a SIPOC except which one?
1. Gives a view prior to the detailed process flow diagram
2. Creates a visual representation of all the stakeholders
3. Identifies the potential input and output variables to investigate
4. Represents a common understanding of the problem
- Creates a visual representation of all the stakeholders
In a SIPOC __________________ .
a) The customers and suppliers are people or organizations
b) The inputs and outputs are people or organizations
c) It is best to do the process steps first
d) A supplier cannot be a customer
a) The customers and suppliers are people or organizations
The most important reason to use a Spaghetti Diagram is it_______
a) Captures important flows and most important process statistics
b) Improves the physical layout of the place
c) Helps the team and sponsor to limit the scope of the project
d) Identifies different people and functions in a process
b) Improves the physical layout of the place
Which of the following is tool that helps to reduce the waste of transportation, motion and waiting time?
a) Cause and effect diagram
b) Pareto Chart
c) Force Field analysis
d) Spaghetti diagram
d) Spaghetti diagram
Which is a correct example of a Spaghetti Diagram?
a) A diagram which visualizes the complexity of a decision-making process
b) A visualization of the relation between Root Causes to defects in the production process
c) A diagram of various activities in a hospital with lines representing the inputs and outputs
d) A floor plan of a warehouse with a visualization of the movement of order pickers
d) A floor plan of a warehouse with a visualization of the movement of order pickers
