Create a Problem Statement and Charter

Question 1

What are the 4 Steps of a Process Improvement Project?

Answer 1

1.) Create a Problem Statement and Charter
2.) Map the Current State
3.) Identify and Implement Countermeasures
4.) Monitor and Sustain

Question 2

Is change always good?

Answer 2

No, you need the right change at the right time

Question 3

What questions do you answer with a Problem/Improvement Statement?

Answer 3

What is the problem (from the customer viewpoint)?
What is the goal?
What is the gap?

Question 4

What are some of the parts of a Charter?

Answer 4

Problem Statement - What do we need to focus on?
Objective - What are we trying to achieve and why?
Scope - What are the boundaries?
Deliverables - What will be the output/results?
Time/Milestones
Team Members
Authorization

Question 5

What are some questions to ask when considering Project Selection and Scope?

Answer 5

What is the value we are trying to deliver?
Are there any requirements that need to be met?
What resources are available?
What data/information is available?
Is ther a timeline to be met?
Any internal/external environmental factors that need to be considered?
Note: Keep it SMART (Specific, Measureable, Achievable, Relevant, Timebound)

Question 6

What are some things to consider when writing a Problem/Improvement Statement?

Answer 6

Keep it focused (metric, process, business goal, etc…)
Keep it simple
Don’t think about solutions yet