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M.H.R School Of Nursing > Unit 3 Part One - Communication > Flashcards

Unit 3 Part One - Communication Flashcards

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1
Q

Communication

A

Continuous circular process by which info.is transmitted btwn ppl & their environment

Goal directed interchange of information

Ongoing, interactive, dynamic, irreversible, built on trust

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2
Q

Types Of Communication

A

Intrapersonal *
Interpersonal *
Public

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2
Q

Critical Components of Communication

A 
Sender (encoder)
Message - verbal or nonverbal 
Sensory Channel (medium)
Receiver
Feedback ( positive or negative response)
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3
Q

Intrapersonal Communication

A
  • SELF-TALK
  • automatic (w/o being aware)
  • sorting & organizing of thoughts
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4
Q

Sender

A

Initiates transaction to exchange information, convey thoughts

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5
Q

Referent

A

Incentive/ motivation for communication to occur

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6
Q

Types of Feedback

A

Informational-exchange ( … # of procedures)
Corrective
Reinforcing (positive or negative)

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7
Q

Majority of communication is ….

A

Nonverbal

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8
Q

Set of words that has meaning

A

Language

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9
Q

Congruence

A

verbal & nonverbal fit together;

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10
Q

Intimate space

A
  • 0-1.5

- confidence & gentleness

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11
Q

Nonverbal

A

-80% of communication; does not replace verbal

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12
Q

Personal Space

A

1.5-4 ft
Conduct interviews
Allows accurate visualization & INTERPRETATION OF NONVERBALS

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13
Q

Social Space

A

4-12 ft
Vocalizations can be overheard
Formal
Expedient communication with several people

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14
Q

Public

A
  • > 12 ft

- individuality lost

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15
Q

Admission

A

Administrative process from time pt enters door until settled in

Increases stress

16
Q

Transfer

A

Transfer from one room, unit, or facility to another

17
Q

Discharge

A

Official procedure helping pt to leave healthcare institution
Requires physicians order
Planning Starts at admission

18
Q

JCAHO

A

assures public agencies accredited to provide quality of care

19
Q

Advanced directives

A

Written instructions concerning medical treatment… “And end of life care”

20
Q

Living-will

A

Specifies end of life decision when pt NO LONGER ABLE, varies w/ state

21
Q

Power of attorney

A

Agent to make medical decision if pt is not able

22
Q

Referral

A

Request for service outside scope of REFERRING profession

I.e. social worker, hospice, home health aide, housekeeper

23
Q

AMA

A

Against Medical Device
Documented in nurses notes
MD & Supervisor Called
Pt Right

24
Q

Language

A

Set of words that has meaning
Tool of verbal communication
Largely concise

25
Q

Transference

A

Pt transfers feelings and attitudes held towards significant other to the nurse

26
Q

Phases of the Nurse-patient relationship

A

Preinteraction
Orientation/ introduction
Working
Termination

27
Q

Source Charting

A

Separate sections for each discipline
Easy to locate, but information is fragmented

-includes narrative

28
Q

Problem Oriented Charting

A

Emphasis on Client

*constantly needs to be updated

29
Q

PIE

charting

A

Problem
Intervention
Evaluation

30
Q

Computerized
(Charting)
Advantages

A

**Saves Time –> more time for the client
Request & Results sent quickly
Standard of care improved (legibility, sharing of knowledge)
Able to keep statistics

31
Q

If you write it….

A

It can and will be used against you!

32
Q

If you don’t write it, ….

A

It can and will be used against you

33
Q

If you document everything,….

A

You will NOT be able to do ANYTHING

nursing should be centered around pt care, not around documentation

34
Q

Charting requirements

A

All should contain assessment, intervention, responses/ changes, accurate accounts of events, objective descriptions, recorded in a TIMELY manner

35
Q

NEVER CHART

A 
Labels to describe behavior (I.e do not call combative, etc.)
Staffing issues
Incident reports
Explain a mistake using accidentally 
Chart informed when only mentioned 
NEVER refer to another pt by name
37
Q

SOAP notes

Progress notes

A

Subjective data- what pt says
Objective data
Assessment
Plan

Difficult in fast pace environment; specific problem focus

M.H.R School Of Nursing (32 decks)

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