TPC 100 LAB Flashcards
can be considered as any asset that helps or assists the organization to achieve its stated aims or objectives.
BUSINESS TOOL
There are various types of tools that may be used in a business varying in size, complexity, danger, and importance to the business operation.
BUSINESS TOOL
what re the common business tools
Mobile phone; Landline Telephone
Scanners; Photocopiers
Ordertaking Handhelds
Laser Pens
Software
Business Website
needs sufficient information to ensure the tools are locatable and identifiable requirements, but there is a general set of guidelines that will identify the data that most businesses should collect.
The register
Every asset must be described in a register to ensure that the asset can be identified.
Description
Brand and Manufacturer; Model; Purchase Date; Supplier; Warranty; Serial Number; Asset Number; Department.
Description
in the hospitality industry is a broad term used to describe any technology that is used for managing and supporting operations within the hospitality sector.
Information Technology (IT)
Hotel Management Software
Booking Systems
Customer Relationship Management (CRM) Software
Point of Sale (POS)
System Online Reservation System
Digital Signage
Automated Customer Service System
examples of IT
Without ________ , managing the day-to-day operations would be impossible.
information technology
has helped hospitality businesses manage inventory, bookings, reservations, and customer data better. This helps reduce costs, increase efficiency, improve customer service, increase revenue, and ensure long-term profitability.
information technology
- used to automate customer service, streamline processes, and improve the overall guest experiences
Artificial Intelligence (AI) and Chatbots
- can provide personalized support and answers to frequently asked questions, allowing guests to find quick solutions to their problems
Artificial Intelligence (AI) and Chatbots
used in restaurants to streamline food preparation and increase efficiency.
Automated Kitchen systems
These systems allow chefs to prepare meals quickly with automated processes such as ordering ingredients, setting cooking times and temperatures, and tracking production.
Automated Kitchen systems
This technology is enabled through app integrations and QR code menus that allow customers to access menu options from anywhere, anytime.
Automated Hotel Room Service
Guests can quickly and easily order their meal, pay for it securely from the app, and even track the delivery of their order.
Automated Hotel Room Service
This allows hospitality businesses to manage customer relationships and communications effectively.
Customer Relationship Management (CRM) Software
By tracking customer data such as contact information, preferences, and purchase history, hospitality businesses can better understand the needs of their guests and provide a personalized experience.
Customer Relationship Management (CRM) Software
is a great way for hotels and restaurants to display real-time information, such as menus, specials, offers, and promotional announcements.
digital signage
You can use ______ to provide a more interactive and engaging experience for guests, allowing them to quickly find the information they need without having to search through menus or ask staff questions.
digital signage
one of the most popular digital technologies used in hospitality.
Point of Sale System (POS)
They allow restaurant and hotel staff to quickly and easily process orders, track inventory, and provide customers with accurate billing information.
Point of Sale System (POS)
this technology allows customers to order their meals from a restaurant’s voice-activated menu.
Voice ordering
This is a relatively new concept that many restaurants have adopted to simplify ordering food and make it faster for customers.
Voice ordering
can be used to provide more immersive customer experiences.
Virtual and Augmented Reality (AR/VR)
can also provide entertainment and educational activities, such as virtual cooking classes or immersive tours. These features can help create a more personalized and engaging experience for guests.
Virtual and Augmented Reality (AR/VR)
are revolutionizing the way customers pay for their hospitality experiences.
Mobile payment systems
offer customers convenience, as they no longer need to carry cash or cards to pay for their meals or hotel stays.
Mobile payment systems
This allows customers to easily book a room or table at their favorite restaurant from the comfort of their own homes.
Online booking systems
These systems are also mobile-friendly, making it even easier for customers to book on the go.
Online booking systems
This allows customers to order food and other services directly from the restaurant or hotel website.
Online ordering platforms
These platforms provide a convenient way for customers to browse the menu, make their selections, pay for the items they want, and have them delivered or picked up at a designated time.
Online ordering platforms
- Improve customer service by providing personalized experiences.
- Streamline processes such as bookings, check-in, and check-out.
- Increase the accuracy of data management and analytics.
- Enhance communication between staff and customers.
- Boost productivity through efficient automation
BENEFITS OF INFORMATION TECHNOLOGY IN HOSPITALITY INDUSTRY
Improve customer service by providing _______
personalized experiences.
Streamline processes such ______
as bookings, check-in, and check-out.
Increase the accuracy of ______
accuracy of data management and analytics.
Enhance communication between ____ and ____
between staff and customers.
Boost productivity through ______
efficient automation
As the hospitality industry evolves, it’s vital that businesses invest in ___________. The benefits they hold for staff members are just as prominent as those for the customers.
information technologies.
they’re sure to keep operations smooth and information. No matter how you’re hoping to innovate a hospitality business, your plans should always begin with ________.
information technology
