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2ND YEAR!! first sem > TPC 100 LAB > Flashcards

TPC 100 LAB Flashcards

1
Q

can be considered as any asset that helps or assists the organization to achieve its stated aims or objectives.

A

BUSINESS TOOL

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2
Q

There are various types of tools that may be used in a business varying in size, complexity, danger, and importance to the business operation.

A

BUSINESS TOOL

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3
Q

what re the common business tools

A

Mobile phone; Landline Telephone
Scanners; Photocopiers
Ordertaking Handhelds
Laser Pens
Software
Business Website

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4
Q

needs sufficient information to ensure the tools are locatable and identifiable requirements, but there is a general set of guidelines that will identify the data that most businesses should collect.

A

The register

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5
Q

Every asset must be described in a register to ensure that the asset can be identified.

A

Description

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6
Q

Brand and Manufacturer; Model; Purchase Date; Supplier; Warranty; Serial Number; Asset Number; Department.

A

Description

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7
Q

in the hospitality industry is a broad term used to describe any technology that is used for managing and supporting operations within the hospitality sector.

A

Information Technology (IT)

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8
Q

Hotel Management Software
Booking Systems
Customer Relationship Management (CRM) Software
Point of Sale (POS)
System Online Reservation System
Digital Signage
Automated Customer Service System

A

examples of IT

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9
Q

Without ________ , managing the day-to-day operations would be impossible.

A

information technology

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10
Q

has helped hospitality businesses manage inventory, bookings, reservations, and customer data better. This helps reduce costs, increase efficiency, improve customer service, increase revenue, and ensure long-term profitability.

A

information technology

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11
Q
  • used to automate customer service, streamline processes, and improve the overall guest experiences
A

Artificial Intelligence (AI) and Chatbots

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12
Q
  • can provide personalized support and answers to frequently asked questions, allowing guests to find quick solutions to their problems
A

Artificial Intelligence (AI) and Chatbots

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13
Q

used in restaurants to streamline food preparation and increase efficiency.

A

Automated Kitchen systems

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14
Q

These systems allow chefs to prepare meals quickly with automated processes such as ordering ingredients, setting cooking times and temperatures, and tracking production.

A

Automated Kitchen systems

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15
Q

This technology is enabled through app integrations and QR code menus that allow customers to access menu options from anywhere, anytime.

A

Automated Hotel Room Service

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16
Q

Guests can quickly and easily order their meal, pay for it securely from the app, and even track the delivery of their order.

A

Automated Hotel Room Service

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17
Q

This allows hospitality businesses to manage customer relationships and communications effectively.

A

Customer Relationship Management (CRM) Software

18
Q

By tracking customer data such as contact information, preferences, and purchase history, hospitality businesses can better understand the needs of their guests and provide a personalized experience.

A

Customer Relationship Management (CRM) Software

19
Q

is a great way for hotels and restaurants to display real-time information, such as menus, specials, offers, and promotional announcements.

A

digital signage

20
Q

You can use ______ to provide a more interactive and engaging experience for guests, allowing them to quickly find the information they need without having to search through menus or ask staff questions.

A

digital signage

21
Q

one of the most popular digital technologies used in hospitality.

A

Point of Sale System (POS)

22
Q

They allow restaurant and hotel staff to quickly and easily process orders, track inventory, and provide customers with accurate billing information.

A

Point of Sale System (POS)

23
Q

this technology allows customers to order their meals from a restaurant’s voice-activated menu.

A

Voice ordering

24
Q

This is a relatively new concept that many restaurants have adopted to simplify ordering food and make it faster for customers.

A

Voice ordering

25
Q

can be used to provide more immersive customer experiences.

A

Virtual and Augmented Reality (AR/VR)

26
Q

can also provide entertainment and educational activities, such as virtual cooking classes or immersive tours. These features can help create a more personalized and engaging experience for guests.

A

Virtual and Augmented Reality (AR/VR)

27
Q

are revolutionizing the way customers pay for their hospitality experiences.

A

Mobile payment systems

28
Q

offer customers convenience, as they no longer need to carry cash or cards to pay for their meals or hotel stays.

A

Mobile payment systems

29
Q

This allows customers to easily book a room or table at their favorite restaurant from the comfort of their own homes.

A

Online booking systems

30
Q

These systems are also mobile-friendly, making it even easier for customers to book on the go.

A

Online booking systems

31
Q

This allows customers to order food and other services directly from the restaurant or hotel website.

A

Online ordering platforms

32
Q

These platforms provide a convenient way for customers to browse the menu, make their selections, pay for the items they want, and have them delivered or picked up at a designated time.

A

Online ordering platforms

33
Q
  1. Improve customer service by providing personalized experiences.
  2. Streamline processes such as bookings, check-in, and check-out.
  3. Increase the accuracy of data management and analytics.
  4. Enhance communication between staff and customers.
  5. Boost productivity through efficient automation
A

BENEFITS OF INFORMATION TECHNOLOGY IN HOSPITALITY INDUSTRY

34
Q

Improve customer service by providing _______

A

personalized experiences.

35
Q

Streamline processes such ______

A

as bookings, check-in, and check-out.

36
Q

Increase the accuracy of ______

A

accuracy of data management and analytics.

37
Q

Enhance communication between ____ and ____

A

between staff and customers.

38
Q

Boost productivity through ______

A

efficient automation

39
Q

As the hospitality industry evolves, it’s vital that businesses invest in ___________. The benefits they hold for staff members are just as prominent as those for the customers.

A

information technologies.

40
Q

they’re sure to keep operations smooth and information. No matter how you’re hoping to innovate a hospitality business, your plans should always begin with ________.

A

information technology

2ND YEAR!! first sem (10 decks)

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