Topic 24 - Online communities implication Flashcards
What do both individuals and organisations make?
Both individuals and organisations make extensive use of online communities.
This has had many implications on how we lives and how we work
Many are positive but some are negative
What are the 5 implications of online communities for individuals?
- Privacy
- Cost
- Meeting needs
- User experience
- Security
What is Privacy Implications of online communities for individuals?
(Implications of online communities For Individuals)
(Privacy)
Personal information accessible by other users
Can be misused by others, such as for cyberbullying
What is Cost Implications of online communities for individuals?
(Implications of online communities For Individuals)
Usually free for useers to make use of
Users need to accept advertsing
What is the Meeting need Implications of online communities for individuals?
(Implications of online communities For Individuals)
Allows users to communicate with others, organise events
What are the 3 user experience Implications of online communities for individuals?
(Implications of online communities For Individuals)
Ease of use
Accessibility
Performance
Availability
What is Ease to use user experience Implications of online communities for individuals?
(Implications of online communities For Individuals)
Ease to user - Services often affer sophisticated features but are accessible
What is Accessibility user experience Implications of online communities for individuals?
(Implications of online communities For Individuals)
Accessibility - can provide companionship for individuals isolated due to a disability or other personal circumstance
What is Performance user experience Implications of online communities for individuals?
(Implications of online communities For Individuals)
Performance - can be used on a range of devices effectively.
A lot of communities have dedicated apps to target lower powered devices
What is Availability user experience Implications of online communities for individuals?
(Implications of online communities For Individuals)
Availability - being able to use offline or with limited connectivity is a challenge
What are the 8 implications of online communities for individuals?
- Customer needs
- Cost
- Security
- Employee/customer experience
- Current systems
- Productivity
- Implementation
- Working practices
What is the Customer needs Implications of online communities for individuals?
(Implications of online communities For Organisations)
(Customer needs)
Communicating with customers is easier
Easier communicating helps a business understand customer needs better
What is the Cost Implications of online communities for individuals?
(Implications of online communities For Organisations)
(Cost)
Maintaining a persence through online communities is usually cost free, although additional paid for services are available
(e.g. direct marketing)
Implementing own system has large development costs
What is the Security Implications of online communities for individuals?
(Implications of online communities For Organisations)
(Security)
Systems vulberable to hacking attempts, which may result in damage to reputation and image, as well as potential legal issues
IT security staff and procedures required
What is the Employee/customer experience Implications of online communities for individuals?
(Implications of online communities For Organisations)
(Employee/customer experience)
Improves their experience of a business due to good communication
