Topic 24 - Online communities implication

Question 1

What do both individuals and organisations make?

Answer 1

Both individuals and organisations make extensive use of online communities.
This has had many implications on how we lives and how we work
Many are positive but some are negative

Question 2

What are the 5 implications of online communities for individuals?

Answer 2

• Privacy
• Cost
• Meeting needs
• User experience
• Security

Question 3

What is Privacy Implications of online communities for individuals?
(Implications of online communities For Individuals)

Answer 3

(Privacy)

Personal information accessible by other users

Can be misused by others, such as for cyberbullying

Question 4

What is Cost Implications of online communities for individuals?
(Implications of online communities For Individuals)

Answer 4

Usually free for useers to make use of

Users need to accept advertsing

Question 5

What is the Meeting need Implications of online communities for individuals?
(Implications of online communities For Individuals)

Answer 5

Allows users to communicate with others, organise events

Question 6

What are the 3 user experience Implications of online communities for individuals?
(Implications of online communities For Individuals)

Answer 6

Ease of use
Accessibility
Performance
Availability

Question 7

What is Ease to use user experience Implications of online communities for individuals?
(Implications of online communities For Individuals)

Answer 7

Ease to user - Services often affer sophisticated features but are accessible

Question 8

What is Accessibility user experience Implications of online communities for individuals?
(Implications of online communities For Individuals)

Answer 8

Accessibility - can provide companionship for individuals isolated due to a disability or other personal circumstance

Question 9

What is Performance user experience Implications of online communities for individuals?
(Implications of online communities For Individuals)

Answer 9

Performance - can be used on a range of devices effectively.
A lot of communities have dedicated apps to target lower powered devices

Question 10

What is Availability user experience Implications of online communities for individuals?
(Implications of online communities For Individuals)

Answer 10

Availability - being able to use offline or with limited connectivity is a challenge

Question 11

What are the 8 implications of online communities for individuals?

Answer 11

• Customer needs
• Cost
• Security
• Employee/customer experience
• Current systems
• Productivity
• Implementation
• Working practices

Question 12

What is the Customer needs Implications of online communities for individuals?
(Implications of online communities For Organisations)

Answer 12

(Customer needs)

Communicating with customers is easier

Easier communicating helps a business understand customer needs better

Question 13

What is the Cost Implications of online communities for individuals?
(Implications of online communities For Organisations)

Answer 13

(Cost)

Maintaining a persence through online communities is usually cost free, although additional paid for services are available
(e.g. direct marketing)

Implementing own system has large development costs

Question 14

What is the Security Implications of online communities for individuals?
(Implications of online communities For Organisations)

Answer 14

(Security)

Systems vulberable to hacking attempts, which may result in damage to reputation and image, as well as potential legal issues

IT security staff and procedures required

Question 15

What is the Employee/customer experience Implications of online communities for individuals?
(Implications of online communities For Organisations)

Answer 15

(Employee/customer experience)

Improves their experience of a business due to good communication

Question 16

What is the Current systems Implications of online communities for individuals?
(Implications of online communities For Organisations)

Answer 16

(Current systems)

May need to transfer data from existing systemss

May need to communicate with existing systems

Question 17

What is the Productivity Implications of online communities for individuals?
(Implications of online communities For Organisations)

Answer 17

(Productivity)

Can cause distractions for employees

Can improve communication which can aid productivity

Question 18

What is the Implementation Implications of online communities for individuals?
(Implications of online communities For Organisations)

Answer 18

(Implementation)

Extensive testing needed to ensure no errors

Timescales may be long for implementing systems

Question 19

What is the Working practices Implications of online communities for individuals?
(Implications of online communities For Organisations)

Answer 19

(Working practices)

Changes the way we work

New job roles for social media and new advertising opportunities