Three step change Model (lewin)

Question 1

Define three step models change

Answer 1

a process/framework that business can use to help individuals ensure a change is implemented sucessfully.

Question 2

what are the step?

Answer 2

unfreeze
change
refreeze

Question 3

1. Unfreeze

Answer 3

–> preparing business for change

-identify and the detemrine what needs to be changed

-creating a sense urgency for change

-managers should show that they understand the doubts held by employees and concerns they may have that contributes to resistance

-ensure there is support form upper management

Question 4

2.Change

Answer 4

when the business is UNFROZEN, management is able to CHANGE POLICIES , PROCESSES AND CULTURE

Question 5

Factors of change

Answer 5

COMMUNICATE: often about the change, listen to feedback, allow employees to seek guidence ad dispel rumers,

PROVIDE SUPPORT: training, councelling ect..

Question 6

3.Refreeze

Answer 6

reinforce and anchoring change into the culture

Question 7

factors of Refreeze

Answer 7

Without refeesing, there is the potential for business to gradually move back to old ways of doing things
Develop ways to sustain the change
Provide support and training
Celebrate success

Question 8

To establish change –> part of refreeze

Answer 8

Celebrate success and recognise employees who have change
Continue to offer support and tra8ining
Re-write new policies and job descriptions

Question 9

Summary of the models

Answer 9

Unfreeze:
- determine what needs to change
-ensure there is strong support form upper management
-crate the need for change
-manage and understand the doubts and concerns

Change:
-communicate often
-dispel rumours
-empower actions
-involve ppl in the process

Refreeze:
-anchor the changes into the culture
-develop ways to sustain the change
-provide support and training
-celebrate success