Three step change Model (lewin) Flashcards

1
Q

Define three step models change

A

a process/framework that business can use to help individuals ensure a change is implemented sucessfully.

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2
Q

what are the step?

A

unfreeze
change
refreeze

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3
Q
  1. Unfreeze
A

–> preparing business for change

-identify and the detemrine what needs to be changed

-creating a sense urgency for change

-managers should show that they understand the doubts held by employees and concerns they may have that contributes to resistance

-ensure there is support form upper management

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4
Q

2.Change

A

when the business is UNFROZEN, management is able to CHANGE POLICIES , PROCESSES AND CULTURE

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5
Q

Factors of change

A

COMMUNICATE: often about the change, listen to feedback, allow employees to seek guidence ad dispel rumers,

PROVIDE SUPPORT: training, councelling ect..

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6
Q

3.Refreeze

A

reinforce and anchoring change into the culture

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7
Q

factors of Refreeze

A

Without refeesing, there is the potential for business to gradually move back to old ways of doing things
Develop ways to sustain the change
Provide support and training
Celebrate success

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8
Q

To establish change –> part of refreeze

A

Celebrate success and recognise employees who have change
Continue to offer support and tra8ining
Re-write new policies and job descriptions

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9
Q

Summary of the models

A

Unfreeze:
- determine what needs to change
-ensure there is strong support form upper management
-crate the need for change
-manage and understand the doubts and concerns

Change:
-communicate often
-dispel rumours
-empower actions
-involve ppl in the process

Refreeze:
-anchor the changes into the culture
-develop ways to sustain the change
-provide support and training
-celebrate success

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