THERAPEUTIC COMMUNICATION Flashcards
Factors Affecting Communication
-Values, Attitudes, Beliefs
- Culture and Religion
-Social Status
- Gender
- Age or Developmental Influences
Factors Affecting Communication
-Learned ways of thinking
- Communicated through words or behavior
Values, Attitudes, Beliefs
Factors Affecting Communication
- Cultural values are learned and differ from society to society
- Religious symbols are a form of communication
Culture and Religion
Factors Affecting Communication
- High status individuals use less eye contact, have a more relaxed posture, use louder pitch of voice, place hands on his more frequently, “power dressers”, maintain more distance when communicating with those considered as lower status
Social Status
Factors Affecting Communication
- Gender signals across cultures
- Traditional gender-roles
Gender
Factors Affecting Communication
-Adolescents generate a unique pattern of communication
- Technological age has also produced a new language
- Crying is a newborn’s way of communication
Age of Developmental Influences
Factors Affecting Communication
- The place where communication occurs
- Territoriality, Density, Distance are aspects of the environment that communicate messages
Environment
Factors Affecting Communication
Is the innate tendency to own space
Territoriality
Interpersonal communication can be more successful if the interaction takes place in a neutral area
Territoriality
Factors Affecting Communication
-Refers to the number of people within a given environmental space
Density
Factors Affecting Communication
- Is the means by which various cultures use space to communicate
Distance
Components of Non-Verbal Communication
-Physical Appearance and Dress
- Body Movement and Posture
- Touch
-Facial Expressions
- Eye Behavior
- Paralanguage
The way in which an individual positions his or her body communicates messages regarding self-esteem, gender identity, status, and interpersonal warmth or coldness
Body Movement and Posture
Touch
Impersonal and business-like and is used to accomplish task
Functional-Professional Touch
Touch
Impersonal but conveys affirmation or acceptance
Social-Polite
Touch
Level of touch that is indicative of a strong liking for the other person-feeling of being friends
Friendship- Warmth
Touch
Conveys emotional attachment or attraction for another person
Love-Intimacy
Touch
An expression of physical attraction only
Sexual Arousal
Contact Culture
-France
-Latin America
- Italy
Non-Contact Culture
- Germany
- U.S.A
- Canada
-One of the primary sources of communication
- Serves to compliment and qualify other communication behaviors
-May also take the place of verbal communication
Facial Expression
What is the associated feelings of Nasal Flare?
Anger
What is the associated feelings of Wrinkling up?
Dislike: disgust
What is the associated feelings of Grin/Smile?
Happiness
What is the associated feelings of Grimace?
Pain
What is the associated feelings of Compressed?
Anger
What is the associated feelings of Canine-Type Snarl
Disgust
What is the associated feelings of Pursing
Disagreement
What is the associated feelings of Sneer/Smirk?
Contempt
What is the associated feelings of frown?
- Anger, Unhappiness, Concentration
What is the associated feelings of Raised Eyebrows?
Surprise, Enthusiasm
This behavior reflects an interpersonal interconnectedness
Eyes Behavior
Means that the communication channel is open
Eye Contact
Used to convey disapproval of the behavior of another
Staring
Eye contact last longer than
Last longer than 3 seconds
Is the gestural component of the spoken word
Paralanguage
Consists of pitch, tone, and loudness of spoken messages the rate of speaking; expressively placed pauses; and emphasis assigned to certain words
Paralanguage
