THERAPEUTIC COMMUNICATION Flashcards

1
Q

Factors Affecting Communication

A

-Values, Attitudes, Beliefs
- Culture and Religion
-Social Status
- Gender
- Age or Developmental Influences

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2
Q

Factors Affecting Communication

-Learned ways of thinking
- Communicated through words or behavior

A

Values, Attitudes, Beliefs

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3
Q

Factors Affecting Communication

  • Cultural values are learned and differ from society to society
  • Religious symbols are a form of communication
A

Culture and Religion

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4
Q

Factors Affecting Communication

  • High status individuals use less eye contact, have a more relaxed posture, use louder pitch of voice, place hands on his more frequently, “power dressers”, maintain more distance when communicating with those considered as lower status
A

Social Status

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5
Q

Factors Affecting Communication

  • Gender signals across cultures
  • Traditional gender-roles
A

Gender

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6
Q

Factors Affecting Communication

-Adolescents generate a unique pattern of communication
- Technological age has also produced a new language
- Crying is a newborn’s way of communication

A

Age of Developmental Influences

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7
Q

Factors Affecting Communication

  • The place where communication occurs
  • Territoriality, Density, Distance are aspects of the environment that communicate messages
A

Environment

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8
Q

Factors Affecting Communication

Is the innate tendency to own space

A

Territoriality

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9
Q

Interpersonal communication can be more successful if the interaction takes place in a neutral area

A

Territoriality

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10
Q

Factors Affecting Communication

-Refers to the number of people within a given environmental space

A

Density

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11
Q

Factors Affecting Communication

  • Is the means by which various cultures use space to communicate
A

Distance

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12
Q

Components of Non-Verbal Communication

A

-Physical Appearance and Dress
- Body Movement and Posture
- Touch
-Facial Expressions
- Eye Behavior
- Paralanguage

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13
Q

The way in which an individual positions his or her body communicates messages regarding self-esteem, gender identity, status, and interpersonal warmth or coldness

A

Body Movement and Posture

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14
Q

Touch

Impersonal and business-like and is used to accomplish task

A

Functional-Professional Touch

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15
Q

Touch

Impersonal but conveys affirmation or acceptance

A

Social-Polite

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16
Q

Touch

Level of touch that is indicative of a strong liking for the other person-feeling of being friends

A

Friendship- Warmth

17
Q

Touch

Conveys emotional attachment or attraction for another person

A

Love-Intimacy

18
Q

Touch

An expression of physical attraction only

A

Sexual Arousal

19
Q

Contact Culture

A

-France
-Latin America
- Italy

20
Q

Non-Contact Culture

A
  • Germany
  • U.S.A
  • Canada
21
Q

-One of the primary sources of communication
- Serves to compliment and qualify other communication behaviors
-May also take the place of verbal communication

A

Facial Expression

22
Q

What is the associated feelings of Nasal Flare?

23
Q

What is the associated feelings of Wrinkling up?

A

Dislike: disgust

24
Q

What is the associated feelings of Grin/Smile?

25
What is the associated feelings of Grimace?
Pain
26
What is the associated feelings of Compressed?
Anger
27
What is the associated feelings of Canine-Type Snarl
Disgust
28
What is the associated feelings of Pursing
Disagreement
29
What is the associated feelings of Sneer/Smirk?
Contempt
30
What is the associated feelings of frown?
- Anger, Unhappiness, Concentration
31
What is the associated feelings of Raised Eyebrows?
Surprise, Enthusiasm
32
This behavior reflects an interpersonal interconnectedness
Eyes Behavior
33
Means that the communication channel is open
Eye Contact
34
Used to convey disapproval of the behavior of another
Staring
35
Eye contact last longer than
Last longer than 3 seconds
36
Is the gestural component of the spoken word
Paralanguage
37
Consists of pitch, tone, and loudness of spoken messages the rate of speaking; expressively placed pauses; and emphasis assigned to certain words
Paralanguage