The Miam Miam Experience

Question 1

What does personal grooming entail? Give examples of good personal grooming.

Answer 1

1. Dressing for respect, professionalism, credibility and authority.
2. Clean finger nails
3. Tied up hair for ladies

Question 2

What is ‘service hygiene’?

Answer 2

Service hygiene refers to the F&B staff being conscious about food safety, e.g. not touching cooked food,the straw and cutlery with one’ s bare hands.

Employees who are sick should not report for work.

Question 3

What are the elements of a positive service attitude?

Answer 3

Smile
Eye contact
Recognition
Voice… How one projects oneself… no mumbling, speak with confidence… e.g. one moment please, Certainly, My pleasure
Informed… Well informed, good product knowledge
Care for guests
Exceed… exceeding guests’ expectations

Question 4

What constitutes good product knowledge for the waiters / service staff?

Answer 4

1. Knowledge of key cooking methods for the dishes
2. Knowledge of ingredients used in the main dishes
3. Knowledge of the top sellers in the restaurants
4. Knowledge of good pairing of dishes with each other

Question 5

What are the basic expectations of a good service experience?

Answer 5

1. Good product knowledge
2. Good personal grooming
3. Good service hygiene
4. Positive attitude
5. Attentive customer service