Concierge

Question 1

Why does the concierge play a critical / important role in the hospitality industry?

Answer 1

He / She determines the kind of experience a guest has at a hotel.

Question 2

What is the main duty of the concierge?

Answer 2

To ensure that the needs and requests of guests are met.

Question 3

What is the concierge commonly known as?

Answer 3

The face of the hotel.

Question 4

Why is the job of a concierge both interesting and challenging?

Answer 4

The job of a concierge is both interesting and challenging because he / she meets guests from all over the world.

Question 5

What qualities must a concierge possess?

Answer 5

He / She must be friendly and efficient at all times so as to provide guests with prompt and excellent service. He / she needs to have good local knowledge, communication and organizational skills.

Question 6

List some duties of a concierge.

Answer 6

1. Provide hotel guests with information on local attractions, activities and dining.
2. Make reservations and arrange for transportation and luggage delivery for guests.