The Hospitality Industry

Question 1

What is Hospitality?

Answer 1

Hospitality refers to the warm and friendly way in which a host (i.e. person who receives or entertains another as a guest) receives his guests;
or
Hospitality refers to the friendly and generous reception and entertainment of guests or strangers.

Question 2

What must the host ensure?

Answer 2

The host must ensure that the guests’ needs and requests are met. The host needs to be as helpful as possible and must also show care for his guests.

Question 3

What are some examples of hospitable acts?

Answer 3

If our friends were to visit our home during festive occasions (i.e. Hari Raya, Lunar New Year, Christmas, etc) or on social visits, we:

• do our best to make them feel at home.
• ensure that they are served food and drinks.
• provide them with accommodation (i.e. a place for guests to stay, live or work in) / lodging (i.e. a place to stay at) / comfortable beds to sleep on if they stay overnight.

Question 4

What does the hospitality industry offer?

Answer 4

The hospitality industry offers a wide range of facilities (e.g. hotels, resorts, restaurants and spas) that make people (i.e. the customers / guests) comfortable when they are away from their home.
Note: Spas are facilities that provide fitness or health-related services to customers / guests.

Question 5

What does the hospitality industry consist of?

Answer 5

Two main categories:

• Accommodation and lodging facilities, e.g. hotels, motels (i.e. roadside hotel for motorists), guest houses, inns, hostels (dormitories), bed-and-breakfast (B&B), serviced apartments and resorts
• Food and beverage (F&B) services, e.g. restaurants, coffee houses, food outlets and bars.