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EBS: Businesses in selected service industries > Food and Beverage Outlets in the Hospitality Industry > Flashcards

Food and Beverage Outlets in the Hospitality Industry Flashcards

1
Q

What do travellers sometimes want?

A

Meals that are similar to what they have back home but there are also travellers who would like to try the different types of food and beverages of the country they are visiting.

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2
Q

Why is Singapore known as a food paradise?

A

Singapore has a diverse local ethnic and international cuisines available at a wide range of prices and as such, there is a great variety of food to cater to the preferences of both locals and tourists in Singapore.

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3
Q

How may Food and Beverage (F&B) outlets be classified?

A

According to their menu, price, quality of service and types of customers.

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4
Q

Where does the term ‘restaurant’ come from?

A

The French word ‘restaurer’ which means ‘to restore’.

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5
Q

Career Information: Wait Staff

Give an example of a possible career path of wait staff.

A

Waiter / waitress> Captain>Senior Captain>Restaurant Supervisor>Assistant Restaurant Manager>Restaurant Manager

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6
Q

What are wait staff considered to be?

A

The front line of customer service at F&B outlets.

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7
Q

What are wait staff responsible for?

A

They are responsible for greeting and escorting customers to their seats, taking F&B orders and delivering the orders to guests promptly.

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8
Q

What are some other duties of a wait staff?

A

Other duties may include setting up of tables, answering questions regarding prices and the availability of menu items, explaining how various menu items are prepared, making recommendations and removing dishes and cutlery.

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9
Q

Can waitering be a challenging job?

A

Yes. Waitering can be a challenging job especially during lunch and dinner time when a restaurant is busiest. Customers can be impatient when they are waiting for their food.

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10
Q

Is it important for wait staff to acquire good customer service skills?

A

Yes. Waitering can be a challenging job especially during lunch and dinner time when a restaurant is busiest. Customers can be impatient when they are waiting for their food. Thus, it is important for wait staff to acquire good customer service skills to keep their customers happy and satisfied.

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11
Q

What are the interior decoration, setting and furnishings of fine dining restaurants like?

A

Grand, elegant and stylish. Fine dining restaurants also have exceptional ambience enhanced by well-chosen music or live performances.

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12
Q

Where are fine dining restaurants usually found in?

A

Most luxury hotels.

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13
Q

How is the food presented in fine dining restaurants?

A

The food is presented exquisitely.

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14
Q

Quality of Service:

What is the quality of service like in a fine dining restaurant?

A

The well-trained wait staff provide attentive table service to customers. They also have good knowledge of the food served in the restaurant.

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15
Q

Type of customers:

What type of customers patronize a fine dining restaurant? What is important to such customers?

A

Customers who are willing to spend more to enjoy the ambience and the exquisite food. Attentive service as well as the quality of food served.

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16
Q

Give some examples o f fine dining restaurants.

A

Jade, The Fullerton Hotel Singapore

KU DE TA, Marina Bay Sands Singapore

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17
Q

What are theme restaurants often a part of?

A

A chain of restaurants that can be found in many countries.

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18
Q

Are theme restaurants easily recognised by their customers?

A

Yes.

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19
Q

How are theme restaurants designed?

A

The decor, food, music and overall feel of these restaurants are designed around a particular theme.

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20
Q

Quality of service:

What is the quality of service like in a theme restaurant?

A

The wait staff are trained to deliver good service to the customers.

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21
Q

Type of customers:

What type of customers patronize a theme restaurant?

A

Customers who are attracted to the themed decoration, music and ambience.

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22
Q

Give some examples of themed restaurants.

A

Hard Rock Cafe

The King Louis Grill and Bar at Vivocity

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23
Q

What does the decor, setting and food served in ethnic restaurants reflect?

A

A particular ethnic culture.

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24
Q

What is the quality of service in an ethnic restaurant like?

A

The wait staff have a good knowledge of the food serviced and the culture where the food comes from.

25
Q

What type of customers patronize an ethnic restaurant?

A

Customers who enjoy the cuisine of a particular ethnic group.

26
Q

Give some examples of ethnic restaurants.

A

Muthu’s Curry
Sake Sushi
True Blue Cuisine (features authentic Peranakan decor and food)

27
Q

What are family restaurants like?

A

They provide a family-friendly atmosphere and may have a special menu for children.

28
Q

What is the quality of service in a family restaurant like?

A

The wait staff are friendly and create a child-friendly environment. They may also provide activity sheets and play areas for young customers.

29
Q

What type of customers patronize a family restaurant?

A

This group of customers value and appreciate the child-friendly environment where the whole family can enjoy a meal together.

30
Q

Give some examples of family restaurants.

A

Marche

Swensen’s

31
Q

What do buffet restaurants offer?

A

Buffet restaurants offer a wide variety of food that may be consumed in any amount at a fixed price.

32
Q

How is the food in buffet restaurants displayed?

A

Food is displayed on counters where customers help themselves.

33
Q

What is the quality of service like?

A

At some buffet restaurants, the wait staff lay crockery and cutlery for their guests.

34
Q

What type of customers patronize a buffet restaurant?

A

Customers at buffet restaurants enjoy a wide selection of food at a single price.

35
Q

Give some examples of buffet restaurants.

A

Carousel
Kuishin Bo
Seoul Garden

36
Q

What do coffee houses specialize in?

A

Coffee houses specialise in coffee and tea but they also serve snacks such as pastries, cakes and sandwiches.

37
Q

Where are coffee houses located at?

A

Places where there is a lot of human traffic, such as shopping malls.

38
Q

What is the quality of service like for coffee houses?

A

Orders are processed quickly and served to the customers over the counter where possible. The service is quick and friendly.

39
Q

What type of customers go to coffee houses?

A

Customers who want to socialise, read, write or simply relax.

40
Q

Give some examples of coffee houses.

A

Starbucks
The Coffee Bean and Tea Leaf
Ya Kun Kaya Toast

41
Q

What do Fast Food Restaurants specialise in?

A

Certain types of food items such as burgers, fries or chicken together with carbonated drinks, ice cream or other simple desserts.

42
Q

What is the preparation of food generally broken into?

A

Simple steps.

43
Q

What can fast food restaurants be found in ?

A

They can be easily found in shopping malls or in any neighbourhood.

44
Q

What do fast food restaurants emphasize on in terms of the quality of service?

A

Speed of service is important in a fast food restaurant. The staff are required to process a customer’s order quickly when it is placed at the service counter.

45
Q

What type of customers patronize fast food restaurants?

A

Teenagers, young adults and people who do not have much time for meals.

46
Q

List two pull factors for fast food restaurants.

A

Affordable prices and a convenient place to hang out.

47
Q

Give some examples of fast food restaurants.

A

Burger King
KFC
McDonald’s
Subway Restaurants

48
Q

Describe food courts and hawker centres.

A

Food courts and hawker centres are large, open areas where many different stalls offer a wide range of food and drinks.

49
Q

What is the quality of service like in food courts and hawker centres?

A

The stallholder is focused on processing the order and sending it quickly to the customer.

50
Q

What do many stalls found in food courts and hawker centres adopt nowadays?

A

They adopt the self-service system where customers carry the food to their seats upon payment.

51
Q

Describe the type of customers that patronize a food court or hawker centre.

A

Customers who are generally attracted to the relatively low price of food sold.

52
Q

What do the customers do after ordering their food from any stall found in a food court or hawker centre?

A

They eat in a common dining area.

53
Q

Give some examples of food courts and hawker centres.

A

Kopitiam
Food Junction
Maxwell Food Centre

54
Q

What are catering services also known as?

A

Mobile Kitchens

55
Q

Where might the food of a caterer be cooked at?

A

Food may be cooked on-site or at specified kitchens and is usually served buffet style at the location specified / stated by the customer.

56
Q

What is the caterer’s quality of service like?

A

The staff accept orders in advance and deliver the food to the requested location at the correct time.

57
Q

What type of customers do caterers have?

A

Customers who enjoy the convenience of having their food delivered to their desired location.

58
Q

Give some examples of catering services.

A

Select Catering Services

Stamford Catering

59
Q

Are caterers able to also provide simple decoration for special occasions?

A

Yes.

EBS: Businesses in selected service industries (11 decks)

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