Chapter 2.1: The Travel and Tourism Industry Flashcards
What is Tourism? / Define ‘Tourism’.
Tourism is the business of travel. It is a temporary movement of people to destinations (i.e. places tourists travel to) outside their normal / usual places of work and residence / usual (normal) environment.
What does ‘Tourism’ include?
Tourism includes activities that tourists enjoy at their destinations and the facilities created by various companies to satisfy their needs.
What does the travel and tourism industry consist of?
The travel and tourism industry consists of business activities that offer services for people / tourists to go and stay temporarily in places outside their usual environment.
Define ‘tourists’.
Tourists are travellers who go from one place to another to enjoy themselves, especially to places that are far from home.
Do tourists look forward to their trips?
Generally, tourists look forward to their trips.
Define ‘destinations’.
Destinations refer to the places tourists travel to.
Who do tourists buy their travel products and services directly from?
Airlines (air tickets), railway companies (train tickets), cruise ship companies (i.e. companies that sell vacations / holidays on a ship where meals, entertainment and accommodation are included), coach operators (e.g. coaches / buses to Malacca / Kuala Lumpur) or hotels. They may also buy packages from tourism promoters called travel agents (i.e. sales persons who sell travel products and services) or tour operators.
What makes up part of the thrill of traveling?
Making decisions such as choosing where to go, what to do, which attractions to visit and making their preparations.
Are there many different types of businesses in the travel and tourism industry in Singapore that provide services to help tourists plan their trips?
Yes.
What do the many different types of businesses in the travel and tourism industry in Singapore do?
They work closely with one another to create a memorable ‘Singapore Experience’ for the tourists in Singapore.
List three categories of businesses in the Travel and Tourism Industry.
- Tour operators
- Travel agencies
- Attractions
What do tourists need to do when going on a holiday?
They need to purchase / buy many goods and services. For example, there is a need to:
- buy airtickets
- book hotel rooms / accommodation
- plan where to have meals
- plan which attractions to visit
What booking choices does a tourist have?
A tourist can choose to make bookings with the airlines, hotels, restaurants and attractions separately or he / she can join a group tour.
What is the advantage of joining a group tour?
It is likely to cost less as compared to the tourist making bookings with the airlines, hotels, restaurants and attractions separately.
What is the advantage of the tourist choosing to make bookings with the airlines, hotels,restaurants and attractions separately?
He has more autonomy / control in terms of what he / she wants to do.
What is the disadvantage of the tourist choosing to make bookings with the airlines, hotels, restaurants and attractions separately?
It is likely to cost more as compared to joining a group tour.
What does the ‘Singapore Experience’ mean?
It refers to the tourist receiving / getting the best, the most memorable and the most unique / special experiences during his / her stay in Singapore.
How can service providers in the travel and tourism industry create a memorable experience for tourists visiting Singapore?
By:
- Going the extra mile with a smile
- Paying attention to details
- Providing unique experiences
Which organisation organises the Singapore Experience Awards?
Singapore Tourism Board
What is the objective / purpose of the Singapore Experience Awards?
To recognise organisations and individuals in the tourism industry that succeed in creating and delivering a memorable Singapore Experience for visitors.
How can I find out more about the Singapore Experience Awards?
By visiting the Singapore Experience Awards website at:
http://www.singaporeexperience.com