The emotional journey in Change Management

Question 1

The emotional journey in Change Management (5)

Answer 1

1. Uniformed optimist (hope)
2. Informed pessimist (doubt)
3. Hopeful realist (hope)
4. Informed optimist
5. Completion and rewards

Question 2

The emotional journey in Change Management

1. Uniformed optimist

Answer 2

1. Uniformed optimist (hope)
   > “Honeymoon”
   > Denial phase
   > PLM solution looks good on paper

Question 3

The emotional journey in Change Management

2. Informed pessimist

Answer 3

2. Informed pessimist (doubt)
   > “Why did I ever get involved with this in the first place?”
   > IT problems surface
   > Solutions are not obvious

Question 4

The emotional journey in Change Management

3. Hopeful realist

Answer 4

3. Hopeful realist
   > A turning point occurs
   > A sense of accomplishment replaces a sense of despair

Question 5

The emotional journey in Change Management

4.Informed optimist

Answer 5

4.Informed optimist
> Optimism continues to develop
> Fresh bursts of energy appear
> Acceptance widens/soars

Question 6

The emotional journey in Change Management

5. Completion and reward

Answer 6

5. Completion and reward
   > “Don’t take this away – this is the way we do things round here”
   > All behaviors sustainable and continuous improvement of results