HC 10

Question 1

Counseling Why is it done?

Answer 1

HRD activity

• To ensure that each employee is a positive contribution to the organisation
• Work performance problems often related to personal life
• Lots of organisational cost due to alcohol/drug abuse, stress, etc.

Question 2

EAP defenition

Answer 2

Employee assistant program

• Job based programs operating within a work organisation for the purpose of identifying troubled employees, motivating them to resolve their troubles, and providing acces to counseling or treatment for those who need these services.
• E.G.: mental health, stress management, drug/alcohol abuse

Question 3

How does stress affect employee health and performance and what are the 3 moderators?

Answer 3

• In general negative effect,
• Difference between Eustress (positive) & Distress (negative)

Modarators:

• Job complexity
• Situation: Demand/control, reward/effort imbalance
• Person: Perceptions of challenge vs. hindrance, gender, coping styles

Question 4

Difference between counseling & coaching

Answer 4

• Both umbrella terms
• Coaching: often conducted by the supervisor with as goal: setting and achieving goals (helps to develop career, future oriented)
• Counseling: often conducted by someone not in a close work relationship with employee, discusses difficulties and/or seeks further help. (Helps recognise and solve problems in employees life)
• In reality those are often intertwined

Question 5

How to manage own career, 8 steps

Answer 5

1) Career exploration
2) Awareness of self and environment
3) Goal setting
4) Strategy development
5) Strategy implementation
6) Progress toward the goal
7) Feedback from work and non-work sources
8) Career appraisal

Question 6

6 Skills for succesful career management

Answer 6

• knowing what
• knowing where
• knowing why
• knowing whom
• knowing when
• knowing how

Question 7

Coaching tools: Self assesment

Answer 7

Systematc way to identify capabilities and career prefrences

Question 8

Coaching tools: Motivational interviewing (Milner, 1983)

Answer 8

• Interview technique based on clinical psychology
• Goal oriented & client centered counseling for elicit behaviour change by helping clients to explore and resolve ambivalance
• “MI” recognizes and accepts the fact that clients who need to make changes in their lives approach counseling at different levels of readiness to change their behaviour.
• Skills needed: Open ended questions, provide informatin, reflective listening, summarize statements to the client.
• Four steps: Plan, evoke, focus, Engage

Question 9

Goal setting theory, smart

Answer 9

SMART

• Specific
• Measurable
• Attainable
• Relevant
• Time Bases

Question 10

Neurofeedback

Answer 10

A self regulation technique that provides individuals with feedback about specific levels of brain activity in conjuction with specific target behaviors
- Placebo effect?

Question 11

Ethics Neurofeedback

Answer 11

1) questionable comercial practice
2) Compromising organizational justice
3) Downlplaying practical wisdom

Question 12

Difference between Eustress & Distress

Answer 12

Eustress:
(origins from the ancient Greek word, euphoria), “positive stress”, stress that arouses or motivates individuals to meet challanges.

Distress:
Strain; stress that is unmanagable and damaging to health and performance

Question 13

4 prcesses motivational interviewing

Answer 13

1. Engage = establish a work relationship
2. Focus = Clarify their agenda
3. Evoke = Elicit their reason for change
4. Plan = Develop and commit to a plan of action