Test 2 Communicating with Special Populations

Question 1

Keys to successful communication

Answer 1

• Be willing to accommodate
• Communicate your willingness
• Use open-ended questions
• Establish rapport with the patient

Question 2

What are barriers to effective communication?

Answer 2

• physical disability
• learning disability
• terminally ill individuals
• mental health problems
• suicidal tendencies

Question 3

how to minimize barriers: physical disability

Answer 3

• written resources
• sign language interpreter
• make sure patients can access counters and isles if they are physically disabled
• large print materials
• audio recordings

Question 4

how to minimize barriers: learning disability

Answer 4

• teach back method

Question 5

other things you can do for successful communication

Answer 5

• accommodate the patient
• ask patient what they need
• ask patient to make sure patient understood
• educate caregiver
• online resources
• teach back method

Question 6

how to minimize barriers: terminally ill individuals

Answer 6

• accept patients for who they are
• be aware for potential social stigmas
• keep up-to-date on conditions and treatment
• refer them to resources as needed

Question 7

how to minimize barriers: mental health problems

Answer 7

• see these individuals individually rather than in groups

- keep a low key, low stress environment

Question 8

Mental Health Relapse: 4 Ways to Rebound

Answer 8

• Don’t beat yourself up-always remember beating
  yourself up accomplishes nothing, except to make you feel worse
• Be around someone you trust-someone who cares about you and will notice if you are not doing ok
• Don’t allow yourself to indulge in self-pity-self-pity is one of the quickest pitfalls to disaster in overcoming relapses; its understandable sometimes, but you have to keep away from it
• Get back to your recovery routine as quickly as possible-take your medications as prescribed and see your doctor as quickly as possible

Question 9

how to minimize barriers: suicidal tendencies

Answer 9

• ask if they’ve had thoughts about hurting themself or someone else
• listen to them
• National Suicide Prevention Lifeline
• Suicide prevention websites