Test 1 Patient Centered Communication

Question 1

Define patient-centered care

Answer 1

Concept that places the focus of the pharmacy practice on meeting the needs of patients rather than the needs of the pharmacist and pharmacy

Question 2

Identify a function of effective communication

Answer 2

• Establish ongoing relationship between you and your patients
• Provides exchange of information necessary to provide the best care for the patient

Question 3

List the 5 dimensions of patient-centered care

Answer 3

• Understand all aspects of the patient’s illness
• Perceive each patient as a person
• Foster egalitarian relationships with patients
• Build a therapeutic alliance with patients
• Develop self-awareness of personal effects on patients

Question 4

What patients expect from pharmacists

Answer 4

• put their needs first
• compassion
• knowledgeable
• five rights
• realistic and honest
• be their advocate
• responsibility

Question 5

What pharmacists expect from patients

Answer 5

• provide accurate information
• participate in establishing and accomplishing goals
• contribute and carry out care plan
• ask questions
• maintain diary, test results, etc